This position is located in Administrative Appeals Office. As a Supervisory Appellate Examination Officer, you will guide the team to process all appeals, motions, and certifications that arrive at the Administrative Appeals Office.

Duties

Assigns, directs, and reviews the technical and administrative work of a staff of GS-9/11/12 appellate examination officers. Performs the full range of supervisory responsibilities, e.g. authorizes requests for leave and evaluates employee performance; provides guidance in policy matters and to resolve technical issues and/or problems of a complex or novel nature. Formulates and develops policies and procedures governing the activities of the branch; develops and implements work plans and programs to improve the quality, effectiveness, and efficiency of the branch. Analyzes process flows to determine where efficiencies can be gained. Devises new methodologies, processes, or procedures for accomplishing work to enhance organizational performance. Develops and maintains templates for non-merits determinations to include clearance by the Office of the Chief Counsel, as necessary. Ensures staff is kept informed of policy decisions that might affect the parameters set for their everyday activities of case intake and triage, security checks, and non-merits determinations. Maintains standard operating procedures for all areas within incumbent’s purview. Incumbent is responsible for maintaining updated security check guidance, ensuring such guidance is followed by subordinates and answering questions.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/16/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/16/2024. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Reviewing immigration forms to determine if all essential elements are complete. Managing multiple workload activities to ensure they are all completed in a timely manner. Creating standard operating procedures to enhance efficiency in a team's workload. Conducting USCIS security checks (i.e., TECS). Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/16/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]