You will serve as in Information Technology Specialist (ENTARCH) at the GG-13 grade level responsible for ensuring the secure and effective operation of all IT Service Management application(s), systems, and software within Hopper Global Communication Center (HGCC).

Duties

You will be responsible for enhancing the organization’s IT service management processes. You will work to improve incident management, change management, problem management, and other IT service-related processes which includes: understanding workflows, business rules, scripting, and integrations. You will develop and maintain business, systems, and information processes to support enterprise mission needs. You will perform regular maintenance tasks, such as applying patches, managing upgrades, monitoring system performance, and applying System Technical Implementation Guide (STIG) to ensure the system adheres to cybersecurity policies. You will provide user support by addressing issues, answering queries, and resolving problems related to IT Service Management applications and processes. You will collaborate with teams (DBA, UNIX/Linux, Windows, Cloud, and Web Support) to share/obtain information on routine and non-routine maintenance and troubleshooting of IT Service Management application implementation(s) and their host servers. You will be responsible for administration support for an enterprise implementation of best practices from the Information Technology Infrastructure Library (ITIL). You will support all key process areas of ITIL including service level management, IT service continuity management, change management, configuration management, knowledge management, incident management, problem management, and service management.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• You must obtain and maintain a Top Secret security clearance and access to Sensitive Compartmented Information (SCI). Failure to do so may result in the withdrawal of an offer or removal. Indicate the level and date of your clearance in your resume.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or pass the test. You will be subject to random testing.
• You must acknowledge in writing that you are accepting an appointment in the DCIPS (excepted service) which does not confer competitive status, prior to appointment.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This position may require a 2-year DCIPS Trial Period.
• This position may require a Polygraph Examination.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• PPP applicants must currently hold the required security clearance.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 651 (Enterprise Architect).

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. Must have IT-related experience demonstrating each of the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to your experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS/GG-12) or pay band in the federal service or equivalent experience in the private or public sector performing duties such as: Developing information technology (IT) rules and requirements that describe baseline and target architectures. Maintaining application security by managing user access, roles, and permissions using established guidelines. Serving as a lead IT specialist responsible for hardening managed server/cloud applications against cybersecurity threats. Utilizing technical knowledge related to server configuration, customization, and administration to maintain cybersecurity compliance for all assigned assets. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Education

This job does not have an education qualification requirement.

Contacts

• Address HOPPER GLOBAL COMMUNICATIONS CENTER 4251 Suitland Road Southeast Washington, DC 20020 US
• Name: Department of Navy EIC
• Email: [email protected]