This position is located in the Centralized Support Division. The incumbent serves as the liaison between the supervisor and employees relative to obtaining resources and securing needed information or decisions from the supervisor-on major work problems and/or issues.

Duties

You will provide administrative support to the Team. You will prepare change of addresses, process release of information requests, maintain the integrity of the claims folder during folder review by claimants, and retrieve the claims file when needed. You will provide information for statistical and narrative reports, as needed. You will review evidence received for case completeness. You will follow-up to ensure that requested information is received for development actions. You will assist the supervisor in ensuring organizational goals are integrated into the unit's strategies, objectives and work plans. You will serve as a mentor and conduct unit training.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/08/2024. The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here Specialized Experience: GS-07: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-06) in the federal service or private sector. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as: Experience with commonly applied claims and files procedures or operations requiring high attention to detail; Utilizing electronic records systems for record retrieval capabilities; Generating various types of correspondence, (i.e. letters, reports of contacts, reports, and responses to Freedom of Information Act (FOIA) requests or congressional inquiries). Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Contacts

• Address St Louis Regional Benefit Office 9700 Page Ave Overland, MO 63132 US
• Name: HRC-Detroit DEU
• Phone: 313-596-7213
• Email: [email protected]