The Senior Program Support Assistant works as a team member in the Centralized Support Division. The Senior Program Support Assistant assists the supervisor in ensuring the organization's strategic plan, mission, vision and values are communicated to the employees of the unit and integrated into the unit's strategies, goals, objectives, and work plans.

Duties

Major Duties When called upon, to perform the duties and responsibilities as described below, the incumbent will be expected to perform core duties that are aligned with the team's mission. These duties and responsibilities will be supplemented as necessary by duties that are applicable to a particular team or common to all teams. 1. The incumbent is responsible for the care and maintenance of the claims folders and ensures that all pertinent records and documents are preserved and. are neatly and orderly filed in chronological order in the correct compartment. 2. Analyzes claim and determines if disposition of claim and control action has been appropriately identified. Establishes or updates control action, to include all tuxedo based applications to include Veterans Benefits Management System (VBMS), Personnel Information Exchange System (PIES), CAPS and COVERS. 3. Assists the VSR with the gathering of Official Military Personnel File {OMPF) evidence for cases. Reviews evidence received for completeness. Incumbent follows-up to ensure that requested information is received for development actions. 4. Utilizes Electronic Military Records (eMilrecs) Systems for record retrieval capabilities; prepares correspondence through the Personnel Information Exchange System (PIES) for communication to Regional Office personnel. 5. The employee resolves cases in which records were damaged or lost In the 1973 fire at the National Personnel Records Center (NPRC). 6. Responsible for the care and maintenance of claims folders while ensure all pertinent records and documents are preserved and filed in chronological order in the correct compartment. 7. Analyze claim and determine if disposition of claim and control action has been appropriately identified. 8. Assist with gathering of Official Military Personnel File (OMPF) evidence for cases. 9. Process informal claims providing the claimant with the necessary application and stipulating the appropriate time limit. 10. Generate various types of correspondence, (i.e. letters, reports of contacts, reports, and responses to FOIA requests or congressional inquiries), able to be understood by individuals with various backgrounds and educational levels. 11. Explain basic VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents. 12. Provide administrative support to the team. while perform other related duties as directed by supervisor. 13. Assist the supervisor in ensuring the organization's strategic plan, mission, vision and values are communicated to the unit employees and integrated into the unit's strategies, goals, objectives, and work plans. 14. Serve as liaison between the supervisor and employees to obtaining resources and securing the needed information or decisions from the supervisor on major work problems and/or issues. 15. Make adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned tasks. 16. Provide training to unit employees that require them to maintain current and accurate knowledge of procedures, policies and directives as changes occur, or as mandated by law or local management decisions.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors
• Selected applicants will be required to complete an online onboarding process

Qualifications

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-07 position you must have served 52 weeks at the GS-06 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To qualify for a GS-07, You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Experience with commonly applied claims and files procedures or operations requiring high attention to detail; Utilize electronic records systems for record retrieval capabilities; Generate various types of correspondence, (i.e. letters, reports of contacts, reports, and responses to FOIA requests or congressional inquiries). Experience could be obtained from other VA operating elements or from outside VA, such as other Federal or State Agencies.

Education

There is no educational substitution for the GS-07 level.

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

Contacts

• Address St Louis Regional Benefit Office 9700 Page Ave Overland, MO 63132 US
• Name: Mary Chavez
• Phone: 515-323-7575
• Email: [email protected]