As a Program Support Assistant you will: work as a member of one of the teams in the Centralized Support Division (CSD) located at the VA Regional Office (VARO) in Overland, MO. assisting the supervisor in ensuring the organization's strategic plan, mission, vision and values are communicated to the employees of the unit and integrated into the unit's strategies, goals, objectives, and work plans.

Duties

Responsible for the care and maintenance of claims folders while ensure all pertinent records and documents are preserved and filed in chronological order in the correct compartment. Analyze claim and determine if disposition of claim and control action has been appropriately identified. Assist with gathering of Official Military Personnel File (OMPF) evidence for cases. Process informal claims providing the claimant with the necessary application and stipulating the appropriate time limit. Generate various types of correspondence, (i.e. letters, reports of contacts,reports, and responses to FOIA requests or congressional inquiries), able to be understood by individuals with various backgrounds and educational levels. Explain basic VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents. Provide administrative support to the team. while perform other related duties as directed by supervisor. Assist the supervisor in ensuring the organization's strategic plan, mission, vision and values are communicated to the unit employees and integrated into the unit's strategies, goals, objectives, and work plans. Serve as liaison between the supervisor and employees to obtaining resources and securing the needed information or decisions from the supervisor on major work problems and/or issues. Make adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned tasks. Provide training to unit employees that require them to maintain current and accurate knowledge of procedures, policies and directives as changes occur, or as mandated by law or local management decisions.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors
• Selected applicants will be required to complete an online onboarding process.

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: (1) Experience with commonly applied claims and files procedures or operations requiring high attention to detail; (2) Utilize electronic records systems for record retrieval capabilities; (3) Generate various types of correspondence, (i.e. letters, reports of contacts, reports, and responses to FOIA requests or congressional inquiries). Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-07 level.

Contacts

• Address St Louis Regional Benefit Office 9700 Page Ave Overland, MO 63132 US
• Name: Rhonda Price
• Phone: 973-362-2796
• Email: [email protected]