This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA HC32/Hybrid Computing Line of Business .

Duties

Planning and supervising the work of a work unit with additional types of work, assigning work, adjusting workloads and adapting/modifying procedures to alleviate backlogs/delays. Manages and directs accomplishment of highly critical mission and functions of the organization. Revises work schedules to meet changes in workload, including the use of overtime or alternate work schedules. First line supervisor in resolve non-routine problem affecting the overall activities of the organization. Serve as a technical information source both within and outside the command.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• This is a drug testing position.
• This position is subject to recall or call back during off shifts, 7 days a week, 24 hours a day along with varying work shifts and work shift rotations.
• IAW DoD 8140 policy series, this position is subject to completing Foundational Qualifications in 9 months; completing Residential Qualification requirements in 12 months; any future Cybersecurity Workforce qualification/credentialing.

Qualifications

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience in IT support of installation, configuration, troubleshooting and maintenance of hardware and software to ensure the availability and functionality of information systems in a server environment; experience in planning, directing, reviewing and coordinating the efforts of work operations. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-13 grade level.

Contacts

• Address DISA - HC/Server LOB 6910 Cooper Road Fort Meade, MD 20755-7088 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]