This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - J6(GSVC)/ENDPOINT & CUSTOMER SVC DIR (FE3).

Duties

Designs IT management activities, such as, strategic planning, policy and standards development, knowledge management, architecture integration, and infrastructure planning and management and information security management. Work involves the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. Provides team leadership to a team of government, military, and contractor personnel that designs, develops, integrates, tests, and fields the material solution capability modules. Develops and identifies technical strategies, new technologies, opportunities for cross-program integration, and plans for integration of applications and databases relating to investigation security, suitability, and credentialing products. Ensures capability modules meet user requirements, comply with architectural guidelines and standards, are adequately tested and documented, and are delivered within schedule and key performance parameters.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• This is a drug testing position.
• Must be able to obtain a Top Secret/SCI Security Clearance.
• This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.
• Position requires the incumbent to travel away from their normal duty station to other locations up to 15 percent of the time.
• This position is Mission Essential. The incumbent may work from alternative locations for extended periods of time if mission requirements' dictate.

Qualifications

In order to qualify for this position, applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service- developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Oral Communication- briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving- identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. Qualifying Experience: To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience managing and developing overall IT business strategies; advising on the technical progression of multiple IT service platforms to include ServiceNow, as well as, demonstrating a working knowledge of Salesforce and Customer Interaction Center (CIC). Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-14 grade level

Contacts

• Address DISA - FE/Global Service Desk Division 6910 Cooper Road Fort Meade, MD 20755-7088 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]