Applications and Platform Services within the Office of the Chief Information Office is seeking a highly skilled IT Specialist. This role will oversee configuration, deployment and optimization of software, work with stakeholders to identify requirements and priorities, implement enhancements, resolve technical issues, drive alignment between technology and business objectives, and monitor/maintain applications.

Duties

Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Provide guidance, interpretation, and implementation oversight of applicable policies, processes and/or practices pertaining to assigned applications. Identify requirements, implement enhancements, and ensure resolution of technical issues. Monitor, maintain, support and troubleshoot applications. Serve as Subject Matter Expert (SME) for assigned application area(s) and provide business support. Independently work with stakeholders to understand the business's needs, to define requirements and to contribute to prioritization efforts. Work with NASA stakeholders and IT support contractors to ensure business requirements are met given available budget and time constraints. Provide direction and support proper product and project lifecycle reviews (design, development, testing, operational readiness, release) for custom and off the shelf systems and applications. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• You must meet qualifications requirements by the closing date of this announcement
• Financial Disclosure, Drug Testing, Bargaining Unit and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• Position subject to pre-employment background investigation or higher level clearance. Investigation/Clearance may differ and be required based on the duties/location-NASA Center requirements.
• Selected applicant(s) must be assigned to a duty location listed on the announcement.
• A one-year probationary period may be required.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. You may meet the basic requirements through substitution of education for experience as follows for the GS-11 level: To qualify at the GS-11 level, you must have: a) One year of directly related specialized experience equivalent to the GS-09 level: Planning, coordinating, and/or assisting in the development of an IT functional area; Assisting in writing project and test documentation to gather business requirements; Assisting in the review of policies, standards, and/or guidelines relating to software. OR b) Completed all requirements for a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. OR c) Completed 3 full academic years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more of fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. To qualify at the GS-12 level, you must have one year of directly related specialized experience equivalent to the GS-11 level: Planning, coordinating, and/or performing systems design and development of a major IT functional area; Planning, scheduling, estimating, and/or monitoring project progress and associated development and operational costs; Writing project and test documentation, gathering business requirements, translating business requirements into technical solutions. To qualify at the GS-13 level, you must have one year of directly related specialized experience equivalent to the GS-12 level: Monitoring, developing, planning, and/or recommending solutions for the management, development, and execution of software project plans including performing IT system analysis and design; Evaluating and customizing software for major systems and accommodating changes/modifications to existing systems; Providing advice and counsel to management on the capabilities of applications. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

Basic Requirement:

If you are using education completed in the United States to meet the qualification requirements (applicable at GS-11 level only), your degree must have been awarded from a college or university that is accredited by a recognized accrediting organization. For a list of schools that meet this criteria, go to http://ope.ed.gov/accreditation/.

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs. These education credentials must be deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

All degrees must have been received in the year of, or any year subsequent to the original date of accreditation

Contacts

• Address NASA - Agency Wide 300 E st SW Washington, DC 20546 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]