For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 24-NCE-12547614-DE. Salary: GS-9: $66,732 - $86,750 ???????GS-11: $75,708 - $98,418

Duties

If selected for this position, you will join a well-respected team that is responsible for a full range of IT Specialist duties. Typical work assignments will include: Providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems. Managing accounts, network rights and access to systems and equipment. Installing, configuring, and upgrading commonly used hardware and software systems. Assisting in the configuration, installation, and maintenance of networked systems including hubs, routers, switches, bridges, servers, and related hardware. Maintaining telecommunications systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Monitoring the functionality, security, and integrity of internet services. Managing internet servers. Analyzing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data. Responsibilities will increase and assignments will become more complex as your training and experience progress.

Requirements

• You must be a U.S. Citizen or National.
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.
• You must be registered for Selective Service, if applicable.
• If selected, you may be required to complete a one year probationary period.
• Time-in-Grade: Federal employees must meet time-in-grade requirements within 30 days after the closing date of this announcement.
• You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.

Qualifications

GS-9/11: I have information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Performs testing, quality assurance, configuration, installation, maintenance of resources used for the transmission of information in data, voice and/or video format. Ensures systems availability, functionality, integrity, and efficiency. 2. Customer Service - Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. 3. Oral Communication - Coordinates support services in response to customer needs. Develops standards and procedures for applications and coordinates efforts with team members. 4. Problem Solving - Ensures the confidentiality, integrity, and availability of data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. AND GS-09: Specialized Experience: In addition to my experience demonstrating the four competencies above, I have one full year of specialized experience equivalent to the GS-07 level in Federal service. identifying and resolving problems, troubleshooting cause and providing recommendations for resolution, providing user training on hardware, software, and internet applications; and providing help desk support to users. OR EDUCATION: A Master's degree or equivalent degree (such as an LL.B.) in a related field (e.g., Information Science, Engineering, Computer Science); OR 2 full years of progressively higher graduate education leading to such a degree. This education must have been in a related field OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management. OR Combination of Education/Experience: A combination of specialized experience as described in A and graduate education as described in B which when combined, graduated education is in excess of 1 full year. GS-11: Specialized Experience: At least one full year of specialized experience equivalent to the GS-9 grade level in Federal service. Specialized experience is defined as: Installing, configuring, troubleshooting, and maintaining customers hardware and software, performing network diagnostics and resolves network problems, resolving hardware/software interface and interoperability and enhancements and monitoring functionality, security and integrity of Internet and Intranet services. OR Education: A Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Combination of Education/Experience: A combination of specialized experience as described above and graduate education as described above which when combined equal 100% of the requirements. (Only graduate education in excess of 2 full years is creditable.) Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov
OR
Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.

Contacts

• Address Eastern District of North Carolina 150 Fayetteville Street, Ste. 2100 Raleigh, NC 27601 US
• Name: Hattie Brown
• Phone: 7575914035
• Email: [email protected]