As an Information Technology (IT) Specialist with Goddard Space Flight Center (GSFC) Office of Chief Information Officer (OCIO) you will serve as a technical integrator; ensure the development and integration of enterprise services to support science, engineering, flight project, and mission support requirements, design solutions that include IT security, networks, cloud computing, applications, and end-user experience; and interface between customers and IT service providers.

Duties

Serve as a technical liaison between mission and mission support customers and Agency IT service providers. Serve as a technical integrator for a variety of service line provided hybrid audio/video, end-user, collaboration, and networking technologies and services to create an integrated user experience. Monitor the performance and delivery of IT contractors performing center-funded work. Initiate investigations and studies to find IT solutions to critical problems that impact the Agency's missions and operations. Partner with IT business relationship managers (BRMs) to discover and write technical and integration requirements based on stakeholder requirements. Ensure solutions effectively meet stakeholder requirements, are secure and reliable, and are fiscally and technically maintainable through verification and validation. Coordinate, develop, refine, demonstrate, and validate designs, models, and prototypes for proposed solutions. Troubleshoot, problem solve, and document and perform root cause analysis for highly technical issues and complex process deficiencies. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• If selected, you will be required to complete a financial disclosure statement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Planning or leading a project or team in the implementation and maintenance of commercial Information Technology data networks, telecommunications, collaboration platforms, and audio/video solutions; Providing guidance to technicians during root cause analysis for major problems that arise with networked IT solutions; Reviewing and approving technical specifications, designs, models, and test plans for networks. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Goddard Space Flight Center 8800 Greenbelt Rd Greenbelt, MD 20771 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]