This position is located in the Imaging Department at the VA Nebraska-Western Iowa Health Care System. The Program Support Assistant (Office Administration) provides administrative, clerical assistance and technical support.

Duties

Major duties include but are not limited to: Knowledge of Departmental procedures, policies, priorities, program goals, organization and functions of the office necessary to coordinate the procedural work within the office, as well as coordinate work with other offices centers and agencies. This includes the knowledge of how to obtain and monitor the full range of support services, such as requisition of supplies, maintenance and printing services, and various types of personnel and training actions. This also includes the ability to perform non-routine assignments, drafting brief responses to routine correspondence, and locating information in files and preparing summary reports. Skill in operating work processing equipment, spreadsheet programs, graphics packages, desktop publishing and data base programs. Overall understanding of objectives as well as planning and other judgmental factors which must be used in completing statistical and financial data and tables from hand-written drafts where the format is complicated, involves numerous columns, subdivisions and varied indentations. Knowledge of grammar, spelling, punctuation and required formats enough to recognize and correct errors in correspondence and reports. Knowledge of the organization functions and procedures of the Department to perform such duties as mail distribution and control, refer phone calls, receive and or refer visitors/patients and provide general information. Ability to understand assignments, do productive and accurate work, make sound judgments within the area of responsibility, solve problems in reasonable and logical ways and have a general ability to plan, organize, and carry out routine and recurring assignments on a timely basis with only general supervision. Ability to effectively deal with frequent interruptions and changing priorities among multiple activities which require quick and effective action under conditions of heavy pressure; anticipate necessary actions or develop appropriate information as may be required; and have no difficulty in adjusting multiple assignments around top priority assignments. Work Schedule: Monday - Friday, 7:30am to 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD20270 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience where you were responsible for providing administrative support; entering data into computer and verifying accuracy and completeness of information, manages and resolves requests for information from internal and external entities, provides customer service; Uses word processing equipment to create, edit, print, retrieve, or manipulate files, ensuring written materials are complete, accurate, and contain correct usage of grammar, spelling, punctuation, and structure and using a computer to process and analyze data. You will be rated on the following Competencies for this position: Administration and ManagementCommunications and MediaData ManagementManages and Organizes InformationPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Physical Demands and Work Environment: The work is sedentary, but may involve some walking, standing, bending, carrying of light items such as papers, books, or smart parts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Nebraska-Western Iowa HCS - Omaha 4101 Woolworth Avenue Omaha, NE 68105 US
• Name: Kristine Cariaga
• Phone: 612-629-7570
• Email: [email protected]