Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to support the wing through deployment and sustainment of robust operation capabilities, programs and services. Provide proven infrastructure capabilities, operations and services to meet the needs of America's premier Air Force Test Center and all customers while preparing for the challenges of cyberspace domain.

Duties

Responsible for troubleshooting and diagnosing all hardware, software, network failures, and providing a solution for IT service request elevated to the assigned tier. Responsible for receiving, imaging, inventory, and deployment of all new and life-cycle replacements systems, Actively supports daily operations and sustainment of enterprise configuration management.

Requirements

• U.S. Citizenship is required
• Males must be registered for Selective Service, see Legal and Regulatory Guidance
• The position is subject to provisions of the DoD Priority Placement Program
• For more information on Acq Demo please go to DoD AcqDemo Homepage http://acqdemo.hci.mil/ and Fact Sheet http://acqdemo.hci.mil/faq.html
• Relocation costs or other incentives may be available and considered by the organization.
• Selectee is expected to be granted with and/or maintain the appropriate security clearance required for the position
• Employee must maintain current certifications
• This position may require drug testing and the candidate may be subject to passing a drug test upon selection.
• Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
• Shift work and emergency overtime may be required
• Disclosure of Political Appointments
• Direct Deposit: All federal employees are required to have direct deposit.
• This position may require travel.
• Selectee may be required to serve a probationary or trial period.
• Subject to Temporary Duty Assignment TDY by military or commercial aircraft approximately 10 days per year.
• The employee will attain appropriate DoD approved cybersecurity baseline certificate(s) applicable for cybersecurity functions required for the DoD position held, within six months of filling position.
• Required to handle and safeguard sensitive and/or classified information in accordance with regulations to reduce potential compromise.
• Employee may be required to work overtime on an unscheduled or emergency basis, including evenings, weekends or holidays to accomplish the assigned mission.

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology Management Series located here. BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE: Applicants must have at least 1 year (52 weeks) of specialized experience at the next lower broadband NH-01, equivalent to the next lower grade GS-04 or equivalent in other pay systems. Specialized experience includes proven infrastructure capabilities, operations and services; troubleshooting and diagnosing all hardware, software, network failures and providing a solution for IT service request elevated to the assigned tier. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Intermediate knowledge level of LAN/WAN and system principles, techniques and practices sufficiently to install, configure, and troubleshoot client systems and components; Assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements. 2. Ability to provide advanced IT technical support to customers. 3. Ability to research, analyze, interpret, and apply computer sciences and information technology principles and practices. 4. Ability to communicate effectively, both orally and in writing. Ability to work in team to solve complex issues. 5. Advanced knowledge level of systems principles and techniques, enterprise IT architecture and new IT technologies, (e.g. cyber operations, prototypes, pilots, and operational applications). 6. Ability to analyze, plan, and adjust work operations with other personnel to meet program requirements and objectives within available resources. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.


FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address AF Test Center 6437 6th Street Bldg 430, Rm 119 Hill AFB, UT 84056 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]