About the Position: Serves as Supervisory Medical Support Assistant (Office Automation) over a group of Medical Support Assistants performing entering, manipulating, and retrieving information from databases, scheduling and coordinating medical appointments, providing technical guidance in the area of clerical duties, such as reviewing reports, creating documents following protocols and standard operating instructions and providing excellent customer service within Evans Army Community Hospital.

Duties

Shifts personnel as necessary to cover any emergencies, maintaining sufficient coverage and adjusts short-term priorities based on changing situations and insures that employees understand and follow instructions. Initiates requests for filling vacancies or for additional personnel to meet work requirements. Hears and resolves informal employee complaints. Recommends minor disciplinary measures and refers unresolved or more serious complaints to next higher-level supervisor. Develops performance standards and evaluates work performance of employees and prepares formal performance appraisals. Assigns work based on priorities and employees’ capabilities of daily, weekly or monthly requirements, providing special instructions as necessary for new or unusual assignments. Responsible for interviewing candidates to fill vacant positions. Uses computers, software applications, databases, and automated systems to accomplish work. Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions or solve a problem.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires a mandatory seasonal influenza vaccine and is therefore subject to annual seasonal influenza vaccinations.
• This position is inclement weather essential. This means that you must be willing to make every attempt to report for duty on time and/or remain on duty during severe weather conditions.
• This position may require periodic immunizations (other than the influenza vaccine) and tuberculosis monitoring.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Modification of Term AppointmentsNon-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes documented experience 1) Entering, manipulating, and retrieving information and data from a medical automated system; 2) Scheduling and coordinating medical appointments for patients; 3) Providing technical guidance, such as reviewing reports for accuracy, ensuring compliance with policies and operating instructions, and/or providing support to hospital staff. 4) Providing information to patients such as hospital policy and procedures, or patient eligibility. AND Proficiency Requirement: This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsCustomer Service (Clerical/Technical)Decision MakingManagement Support Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.itus-forrecog.html.

Contacts

• Address JT-DHA-DD83CJ DHA CO SPRINGS MKT-EVANS ACH DO NOT MAIL Fort Carson, CO 80913 US
• Name: Army Applicant Help Desk