•    The position is telework eligible consistent with the Agency’s telework and remote work program policy. This position is located in the Department of Education, Office for Civil Rights (OCR), in Atlanta, Georgia.  The incumbent performs a range of administrative, clerical, and technical program support functions which facilitate the overall accomplishment of OCR's mission and goals.

Duties

APPLICATION LIMIT: This vacancy announcement is limited to the first 100 applications received and will close at 11:59PM Eastern Time on the day that we receive the 100th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.  We encourage you to read this entire vacancy announcement prior to submitting your application.As a Program Support Specialist GS-0303-07, you will be responsible for:• Reviews all incoming correspondence & determines proper action. Based on the subject matter, referrals to appropriate point of contact.• Establishes & maintains files & prepares correspondence. Assists in maintaining records & updating databases.• Assists supervisor with basic complaint intake functions, preparing the case file for each complaint, entering information about the complaint in to the Case Management System & uploads each complaint to the Document Management System.  • Compiles information & provides a status of various program activities, such as workload. Composes & maintains status reports.

Requirements

• Relocation will not be paid.
• You may be subject to serve a one-year probationary period.
• Males 18 and over must be registered with the Selective Service.
• Must be a US Citizen

Qualifications

Minimum Qualification Requirements You may meet the minimum qualifications for the GS-07, if you possess the specialize experience. One year of experience in either federal or non-federal service that is equivalent to at least a GS-06 performing two (2) out of three (3) of the following duties or work assignments:1. Experience accessing databases to retrieve information to identify, consider and resolve issues or problems.2. Experience producing a wide range of documents and reports in an automated system.3. Experience implementing organization, vision, mission, objectives and policies in an office setting. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to communicate orally & in writing.2. Skill in the use of office automation systems. 3. Knowledge of intake processes to identify, consider and resolve issues or problems related to intake.4. Knowledge of administrative program objectives & requirements. You may meet the minimum qualifications for the GS-08, if you possess the specialize experience. One year of experience in either federal or non-federal service that is equivalent to at least a GS-07 performing two (2) out of  three (3) of the following duties or work assignments:1. Experience establishing and modifying internal tracking systems for internal and external requests and correspondence control. 2. Experience developing standard operating procedures and user guides for office automation procedures.3. Experience in using office automation tools in support of a senior professional or specialist.Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).1. Knowledge of processes and responding to information requests from the general public. 2. Knowledge of how to provide operational service for a program office.3. Knowledge of fiscal management analysis and program objectives.4. Knowledge to developing standard operating procedures and user guides for office automation procedures.

Education

Education cannot be substituted for experience for this position and grade level. 

Foreign Education:

Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.  For further information, please click Foreign Education.

Contacts

• Address EDUCATION-OFFICE FOR CIVIL RIGHTS 400 Maryland Ave. S.W. Attn: Human Resources Services Washington, District of Columbia 20202 United States
• Name: Bethany Lowry
• Phone: 202-987-0203
• Email: [email protected]