The Health Eligibility Center (HEC), Atlanta, GA, manages the nation-wide VA medical benefits program, including Veteran's health care eligibility-verification and enrollment programs. This support entails assessing and verifying veterans' eligibility status, processing enrollment applications and supporting the HEC. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

Process requests from patients/customers to update their information using a computer database. Review documentation submitted by customers/patients to evaluate the accuracy of their file. Search computer data systems and verify completion of required elements in a customer/patient file. Assist patients with obtaining appropriate documentation needed for medical care. Research and apply federal regulations, directives, policies, and procedures. Perform system queries to complete and document customer/patient registrations in a computer system. Initiative calls to patients/customers in regards to their medical benefits. Research to identify a new address for returned and undeliverable mail and update the computer systems as needed. Work Schedule: 6:45am - 7:15pm Position Description Title/PD#: Program Support Assistant/PD03444A Virtual/Remote: This is not a virtual/Remote position.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 Specialized Experience: You must possess at least one (1) full year of specialized experience, which equips you with the particular knowledge, skills, and abilities to perform successfully the duties of the Program Support Assistant GS-05 position, and that is typically in or related to the work of the position to be filled. To be creditable, this specialized experience must have been equivalent to the grade 04 level in Federal service to qualify at the grade 05. Examples of specialized experience include: Perform data entry in an computer database. Perform file maintenance, scanning, and packaging of documents. Respond to telephone and written inquiries from customers at all levels. Communicate with co-workers and other work unit to resolve complex issues. Use effective communication techniques to diffuse and calm hostile customers. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level. -OR- GS-05: Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Do you possess Four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. -OR- GS-05: Combination of Education and Experience (TRANSCRIPTS REQUIED): Do you possess a combination of successfully completed education and experience to meet the total experience requirements. (i.e. 6 months of specialized experience and 3 years of education above the high school level). NOTE: Only education beyond the second year can be used in combination with specialized experience to qualify for this grade. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: Emily Essary-Pawar
• Phone: 405-464-1540
• Email: [email protected]