This position is located in the USDA, Office of the Chief Financial Officer, National Finance Center, Government Employees Services Division, Client Services Directorate in New Orleans, LA. The incumbent is responsible for managing, through subordinate sections, activities relating to directing, planning, implementing, monitoring, evaluating and operating administrative management programs in the areas of customer service and support.

Duties

Manage and direct customer service activities related to new/project implementation. Serve as constant liaison with customer agencies to determine needs and solve customer problems. Communicate with representatives of government agencies and customer agencies regarding agency’s shared services. Identify deficiencies, diagnoses problems, analyzes impacts, consults with stakeholders and provide recommendations.

Requirements

• You must be a US Citizen or US National.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit – Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Specialized Experience: GS-14: You must have one year of specialized experience, equivalent to the GS-13 level in Federal Service or equivalent responsibility in the private sector/pay systems equipping you with the competencies to successfully perform as a Supervisory Program Analyst. Performing the following duties: Managing a team through subordinate supervisors, all activities related to (1) customer service by assigned staff, who represent the customers interest within the agency and (2) assisting in planning, coordinating and monitoring the project implementation of agency customers into any of the applications operated at the agency. Including customer service and support of customer agencies related to all agency's automated data processing systems, analyzing requirements, identifying program specifications, and offering advice and assistance to systems personnel relative to application programs, fine tuning of the systems and software, and implementing programs. Time-in-Grade Requirements: Merit promotion applicants holding or having held a GS position in the past 52 weeks must meet applicable time-in-grade requirements. Applicants MUST submit an SF-50 that illustrates time-in-grade and reflects title, series, and grade. No Award SF-50 will be accepted. NOTE: This experience must be demonstrated on your resume/supporting documents. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

Contacts

• Address Office of the Chief Financial Officer 13800 Old Gentilly Road New Orleans, LA 70129 US
• Name: Cheryl Carroll-Smith
• Phone: 855-227-8131
• Email: [email protected]