The Battle Creek VA Medical Center is recruiting for a Program Support Assistant for Extended Care Service (ECS). The Program Support Assistant will function as administrative support on ECS Community Living Center Units.

Duties

**This not a virtual position, you must live within or be willing to relocate within a commutable distance of the duty location** The primary duties include: Works collaboratively in an interdisciplinary coordinated care delivery model and performs unit clerk duties, customer service and other duties assigned for the proper and timely treatment of veterans in Extended Care wards. Provides administrative support for units by providing general clerical support and uses sound judgement in prioritizing tasks according to urgency. Acts as receptionist on unit receiving incoming calls and greeting patients, staff, family visitors, and others. Coordinates administrative services for Veterans, family members, caregivers, and public, administrative, and nursing staff to ensure continuity of inpatient care. Resolve minor problems independently through the use of appropriate guideline. Provide excellent customer service to all internal and external customers. Utilize electronic work orders software for area maintenance. Organize medical charts, maintain files and office records. Setup telephone conferences for guardian or family members to attended treatment team meetings for residents of the Community Living Center. Has ability to apply policies and procedures associated with operational activities in inpatient care area. Provides administrative support to one or more units to effectively conduct day-to-day administrative operations using computer software applications such as Microsoft Office (Word, Excel, and Outlook). Responsible for accurate appointment scheduling using CPRS/VISTA for Community Living Center residents, and the coordination of all administrative information between the nursing staff and the patient. This includes updating and verifying demographic information, canceling/scheduling appropriate patient appointment, data entry, and notifying nursing staff of patient scheduled appointment Review patient medical and administrative records for specific information (e.g., diseases, diagnosis) related to inpatient stay. Review incoming mail, delivers mail, and prepares correspondence. Work Schedule: 7:30am to 4:00pm Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Functional Statement #:91453A

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a position GS-5 you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Grade Requirements: GS-5 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing general clerical administrative clerical administrative support and uses sound judgement in prioritizing tasks according to urgency; Act as receptionist on a medical unit, receiving incoming calls and greeting patients, staff, family, visitors and others; Schedule, cancel, and re-schedule appointments of residents and monitors appointments in accordance with current guidelines; Demonstrates excellent customer service to all internal and external customers. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. . OR, Combination: Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position: Communication and Media Administration and Management Operating Systems Database Management Systems Attention to Detail Flexibility Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Battle Creek VA Medical Center 5500 Armstrong Road Battle Creek, MI 49037 US
• Name: Jessica Cronin
• Phone: 269-924-1233
• Email: [email protected]