This position serves as the Lead IT Specialist (Systems Administration) in the NIH Business Systems (NBS) under the Office of Management, Office of the Director. The overall objective of the NBS is to facilitate the scientific mission of the NIH and provide an administrative/scientific system that is cost effective and provides accurate and timely information.

Duties

The ideal candidate will perform the following duties: Technical Analysis and Troubleshooting Perform technical analysis to diagnose and resolve IT configuration, cloud infrastructure, and integration issues. Identify and address problematic trends and patterns. Customer Support Development: Create and enforce customer support policies, procedures, and standards to deliver outstanding service. Project Leadership: Drive successful execution of IT systems development projects, encompassing cloud infrastructure, through comprehensive project management and post-implementation support. Product evaluation and recommendations: Conduct in-depth assessments of new IT products and cloud services, including product comparisons, feasibility studies, cost-benefit analysis, and performance testing. Provide data-driven recommendations for implementation. Manage infrastructure on cloud platforms (Oracle Cloud, Microsoft Azure); supporting commercial off-the-shelf applications (Oracle eBusiness Suite, Unison PRISM, CGI Sunflower); custom applications using Oracle APEX and cutting-edge technologies. Perform federal security audits, zero trust architecture, and open source security. Develop presentations for briefings to executive audiences.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

In order to qualify for the IT Specialist, GS-2210-14 position, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess each of the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You must demonstrate in your resume that you have at least one (1) year of qualifying specialized experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector, typically gained in the IT field or through performing IT related tasks such as: performing technical analysis to diagnose and resolve IT configuration, integration and security issues; leading IT systems development projects through the entire project lifecycle to include: developing project schedule, estimating resource requirements, defining milestones and deliverables, and defining post-implementation support requirements; recommending IT policy and procedural updates to ensure compliance and risk mitigation; conducting feasibility, performance and compatibility testing and cost benefit analyses of new IT products and services; AND making recommendations for future implementation of IT products and services to management. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12488554

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: Terri Joya
• Phone: 301-827-9039
• Email: [email protected]