You will serve as an IT SPECIALIST (CUSTSPT/SYSADMIN) in the CUSTOMER SUPPORT DIVISION of FLT NUMER OCEANGPHY METEO CTR.

Duties

You will respond to technical support tickets, incidents, and requests for services within priority timelines using supported ticket tracking systems (e.g ServiceNow, Service Desk). You will conduct testing to ensure operability, efficiency, and compliance with existing procedures and regulations as needed. You will re-install any software as needed, apply software upgrades, and configure print services. You will oversee functions tests of the hardware/software to resolve technical problems and ensure on-site repairs are correctly accomplished. You will develop and provide formal or informal training to ensure users understand the relationships of the system and can operate it without undue interruption.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code System Administrator, proficiency level Intermediate, the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and DON policies.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

To qualify for the IT Specialist (CUSTSPT/SYSADMIN), GS-2210-12, your resume must demonstrate at least one year (52 weeks) of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience with applying a wide range of IT concepts, principles, methods, and practices to plan and carry out difficult and complex assignments. Experience providing advice and guidance on a wide range and variety of complex IT issues. Experience creating clear and convincing oral presentations. Experience identifying problems, evaluating alternatives, determining the accuracy and relevance of information, using sound judgment and making recommendations Experience providing technical leadership on group projects and interpreting IT policies, standards, and guidelines. Experience with various server operating systems, device drivers, and networking hardware and software to analyze, design, develop, test, implement, and administer all software and hardware required to achieve a total operational system. Experience performing on-the-spot resolution to operational problems to include providing Active Directory administration. Experience with a wide range of IT standards, principles, concepts, methods, policies, and authorized approaches for IT. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Contacts

• Address FLT NUMER OCEANGPHY METEO CTR 7 Grace Hopper Ave Monterey, CA 93943 US
• Name: Department of Navy EIC
• Email: [email protected]