See below for important information regarding this job.

Duties

Serves as a Customer Support Liaison working assignments in the operation of the DLA Logistics Operations Customer Service function. Responds to customer concerns falling within the individuals' particular area of expertise regardless of complexity, to include; inquiries related to the Federal Catalog System, DLA Logistics Operations products and services.. .. Service/Agency operations and DLA Supply Center systems/processes. Markets DLA Logistics Operations products and services which will assist them in improving performance of their own mission. Answers a high quantity of complex inquiries regarding the many products of DLA Logistics Operations, including logistics publications, statistical reports and data files. Provides assistance to internal and external customers with timely, accurate and complete service and support in areas of responsibility. Categories of assistance include, but are not limited to, providing general information/referrals... ... both within and outside DLA Logistics Operations, technical research and assistance, interpretation of DLA procedures manuals, processing publication requests and providing status on actions pending. Informs supervisor of developing trends or problem areas and provides supporting back-up documentation in the form of situation reports (SITREPS) or statistical reports on a scheduled or "as required" basis. Prepares and presents written reports and formal briefing to higher level management expert opinions, decisions, and recommendations on highly technical logistics data management and supply systems issues. Answers complex inquires related to the DLA Supply Chain, regarding the entry of an order, distribution, tracking or status of an order, SARs, SDRs, and finally but not limited to disposition. Conducts studies and analysis relating to technology and customer requirements and data assuring best value services. Brings on new business by coordinating with our business partners. Reviews job requirements and analyzes data provided by our business partners to determine if it is the right fit for the Customer Interaction Center.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Full-Time, Set Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• Drug Testing Position: Yes

Qualifications

To qualify for a Customer Support Liaison, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Independently responds to complex customer inquiries. Identifies customer's problems and their causes and recommends solutions to handle day-to-day operations and unique problems/issues. Communicates effectively to internal and external customers. Shows familiarity with the Federal Catalog System and logistics data management. Demonstrates extensive knowledge of the DLA Supply Chain, regarding the entry of an order, distribution, tracking or status of an order, SARs, SDRs, and finally but not limited to disposition. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Logistics Operations 8725 John J Kingman Road Fort Belvoir, VA 22060 US
• Name: Christine Cromwell
• Phone: 7177708324
• Email: [email protected]