This position is located in the Headquarters (HQ), Defense Commissary Agency (DeCA), Information Technology Group, Technology Enhancement Directorate, Customer Support Services Division, Enterprise Service Branch.

Duties

Translates over-arching business goals into specific objectives, assigns work to subordinates based on priorities, and ensures the accomplishment of mission and functions for the DeCA End User support organization as well as the Desktop/laptop Common Operating Environment. Explains performance expectations to employees, provides regular feedback and ensures consistency and equity in rating techniques. Responsible for overseeing hands-on Information Technology (IT) customer support services to area/field offices throughout the assigned Defense Commissary Agency (DeCA) footprint. Responsible for managing all aspects of the End user device lifecycle replacement and management program including the on-site installation, repair, maintenance, and testing of all IT hardware, software and peripherals. Read the entire announcement before starting the application process.

Requirements

• Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship is required.
• Meet the minimum age requirement. See Additional Information.
• Males born after 12-31-1959 must be registered with or exempt from Selective Service.
• Appointment is subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/.
• Appointment is subject to a favorable suitability or fitness outcome, as determined by a completed background investigation. New federal employees will be fingerprinted.
• Be able to obtain and maintain clearance eligibility based on the appropriate background investigation.
• May be subject to a probationary/trial period.
• Direct deposit of pay is required.
• Meet the physical requirements identified in the Qualifications section.
• May be subject to a supervisory probationary period.

Qualifications

You must meet the Office of Personnel Management (OPM) qualifications for series 2210 and additional requirements by the announcement closing date. Experience: One (1) year of specialized experience equivalent to the GS-12 grade level. Experience can be under other Federal service pay systems, private sector, or military. Examples of qualifying experience include: Develop long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems vulnerabilities. Develops specifications for proposals for the procurement of new and/or revised Information Technology (IT) solutions or services. Manages all aspects of the lifecycle management program including the on-site installation, repair, maintenance, and testing of all IT hardware, software and peripherals. Assigns work to subordinates based on priorities, and ensures the accomplishment of mission and functions. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Information Technology Customer SupportIT Life Cycle Management (CUSTSPT)IT Policy and Planning (PLCYPLN)Minimum Qualifications GS-13 Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precaution Recruitment/Relocation Incentives Offered: No Telework eligible: Yes - as determined by the agency policy Remote work eligible: No

Education

You may not use education to qualify for this position.

Contacts

• Address DECA HQ 1300 Eisenhower Street Fort Gregg-Adams, VA 23801 US
• Name: DeCA HQ Servicing team
• Phone: 614-692-2331
• Email: [email protected]