This position is located in Office of Investigations, Complaints Management and Investigations Division. As an Investigative Specialist, you will serve as the primary investigative point of contact for agency personnel conducting serious non-criminal investigations into integrity or misconduct allegations.

Duties

Assists in the operations of the OI Intake Branch complaint receipt and analysis of employee misconduct allegations from a variety of sources. Prepares timely, accurate and concise investigative reports, assuring all investigative procedures and findings conform to applicable Federal, DHS, and USCIS policy, for use in civil, or administrative proceedings. Utilizes a case management system to accurately enter, retrieve, track, and maintain retain documentation. Performs quality assurance reviews of received and disposed complaints. Assists in the operation of the OI Social Media Investigative Program by participating in misconduct investigations and by developing social media policies and procedures. Assists the Evidence Program Manager in receiving, processing, storing, and protecting evidence or personal property. Employs advanced qualitative and quantitative techniques to analyze a variety of law enforcement databases and other electronic tools to conduct e-searches on subjects under investigations.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/07/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 08/07/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Maintaining ongoing collaborative relationships with internal and external stakeholders. Tracking progress, closure and disposition of case files. Receiving and triaging complaints from internal and external sources, referrals, and requests for assistance. Identifying, gathering, and analyzing relevant evidence, and documenting those findings. Supporting, conducting, or performing oversight of inquiries into allegations of misconduct affecting organizational programs and operations. Generate comprehensive evaluation reports and summary case assessments of employee misconduct for upper-level management. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/07/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]