This position is part of the National Archives and Records Administration. The purpose of this position is to serve as a Team Coach of one of the Reference Service teams, located within one of five Core Units, National Personnel Records Center (NPRC), Military Personnel Records (MPR). The incumbent oversees the planning, administration, and coordination of the reference service operations.

Duties

As a SUPERVISORY ARCHIVES SPECIALIST, you will: Build a team of employees who are technically knowledgeable and dedicated to improving customer service. Assist team members in creating appropriate developmental plans to gain desired competencies. Provide on-the-job learning experiences for team members, to include facilitating mentor relationships between team members. Advise and coordinate team members engaged in responding to routine, unusual, sensitive, and/or highly complex inquiries. Stay abreast of technical issues which may impact NPRC (MPR) processes and operations by attending appropriate briefings, meetings, conferences, etc., and identifying and reading related technical publications. Provide team briefings regarding technical changes and new technical issues.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. For the GS-09, you must have one-year specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level that is directly related to the position and has equipped the candidate with the particular knowledge, skills, and abilities to perform the duties of the position. Specialized experience for this position is: Leading a small component of a team, program, or project; AND Communicating with customers internally and externally to provide information and resolve issues; AND Applying and researching rules, regulations, policies, and practices to gather facts, and draw conclusions and/or make recommendations. OR You may qualify with a Master's or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree that demonstrates the knowledge, skills and abilities necessary to do the work OR a LL.B or J.D, in a field related to this position; (attach a copy of your transcript or list of college courses designating semester or quarter hours earned to ensure proper credit). OR You may qualify by a combination of experience and education. Only graduate level education in excess of the first 18 semester hours may be combined with experience. Credit will be given for partial experience so long as specialized experience and or required education or training meet or exceed the minimum level required for the position. One year of experience refers to full-time work; part-time work is considered on a prorated basis. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable (as defined in 5 CFR 300, Subpart F): For the GS-09, you must have been at the GS-07level for 52 weeks.

Contacts

• Address AGENCY SERVICES 1 Archives Drive Spanish Lake, MO 63138 US
• Name: Applicant Call Center
• Phone: 304-480-8990
• Email: [email protected]