The incumbent serves as a Loan Technician in one of the Regional Loan Centers (RLCs). As a technical member of the Loan Administration Section, the incumbent has responsibility to monitor loan servicers/holders that service loans guaranteed by the Department of Veterans Affairs (VA) pursuant to Title 38, United States Code and to protect the interests of the U.S. Government.

Duties

Specific duties include: Applying VA servicing regulations, policies, and procedures in performing daily loan administration tasks. Conducting servicing oversight of servicer actions completed including workout and loss mitigation options, loan modifications, "net value" determinations, servicer paid expenses, releases of security. Processing claims to determine the correct claim payable amount under the VA guaranty by reviewing the servicer submitted data in comparison to the loan data/event history. Reviewing documentation including but not limited to loan notes, mortgages, deeds of trust, title reports, underwriting (income and credit) packages, loan modification agreements. Managing workload effectively: follows instructions, works independently, and manages his/her workbasket with little or no supervision. Prioritizes workload efficiently to complete all required tasks completely and timely. Possessing problem solving and decision-making skills: research facts in individual problem cases, analyzes the facts and circumstances, judges the implications of alternate courses of action, and chooses the proper course of action. When necessary, supplementing the servicer's efforts in servicing VA guaranteed loans through phone contacts, correspondence, and face to face interviews to resolve the problem or to cure the default and minimize liquidations and VA losses. Demonstrating effective written and oral communication skills; with Veterans, servicers, real estate attorneys, and mortgage banking industry professionals in discussing VA regulations and procedures and their effects on home retention options. Prepares emails, letters, and memos as required in a clear and concise manner. Conducts all communications in a professional and courteous manner and documents VALERI loan notes. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-9, GS-11. Work Schedule: Full time, Monday through Friday, 8 am - 4:30 pm. Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position. Employee is expected to report to the nearest VBA facility based on telework agreement. The position(s) is located at the Cleveland Regional Loan Center, but you may work out of any of the 10 LGY locations. Please select the location where you live or will report. Position Description/PD#: Loan Specialist;34182-A, 33968-A Financial Disclosure Report: Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Must have a valid driver's license. Telework IAW local policy.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 7/31/2024 AREA OF CONSIDERATION: This vacancy is opened ONLY to Agency Employees (Department of Veterans Affairs), P.L. 115-46, Sec 204; Appointment of a qualified former VA career-career conditional employee (P.L. 115-46 S204), T5 30% or More Disabled Veterans (30% DV), T5 Appointment of Certain Military Spouses (5 CFR 315.612) (Cert Mil Spouse), T5 Career Transition Assistance Plan (CTAP), T5 Interagency Career Transition Assistance Plan (ICTAP), T5 National Service (peace Corps and VISTA)(NSVISTA), T5 Other - Interchange Eligibilities (Other), T5 People with Disabilities, Schedule A (Disabled/Sch A), T5 Reinstatement (Reinstatement), T5 Land Management, T5 Transfer (Transfer), and T5 Veterans Employment Opportunities Act (VEOA). INDIVIDUAL OCCUPATIONAL REQUIREMENT: This position does have an IOR (Individual Occupational Requirement) that must be met in addition to the Time-in-Grade and regular Specialized Experience qualifications. In order to qualify for this position, you must have experience listed below: Education Undergraduate and Graduate Education: Major study - finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. OR Specialized Experience Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-9 position you must have served 52 weeks at the GS-7 level. For a GS-11 position you must have served 52 weeks at the GS-9 level. AND MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-9 Grade Level: Specialized Experience: In addition to the above IOR, one full year, or more, of specialized experience performing work that is in or related to the work of this position is also required to be found qualified at the GS-9 level. This experience must have been equivalent to at least the GS-7 level in the Federal service. Education Substitution: : Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree with a Major study in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology; or 2 full years of progressively higher level graduate education leading to such a degree GS-11 Grade Level: Specialized Experience: In addition to the above IOR, one full year, or more, of specialized experience performing work that is in or related to the work of this position is also required to be found qualified at the GS-11 level. This experience must have been equivalent to at least the GS-9 level in the Federal service. Education Substitution: : Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree with a Major study in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology; or 2 full years of progressively higher level graduate education leading to such a degree Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is predominantly sedentary, although there is some standing, walking, bending, stooping, and carrying of light items such as files, computer printouts, and other types of records. Must be able to carry on effective interviews and telephone conversations. The incumbent must be available for travel and able to operate a motor vehicle in conjunction with fieldwork. The work requires long periods of sitting and mental concentration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address Cleveland Regional Benefit Office Federal Building, 1240 East 9th St Cleveland, OH 44199 US
• Name: Monique Shelton
• Phone: (410) 230-4400
• Email: [email protected]