This position is with the Denver Loan Guaranty Office at one of the 10 locations listed. The Servicing Officer (SO) oversees the servicing of VA-guaranteed loans on a nationwide basis. The SO serves as the supervisor of Senior Loan Technicians, Loan Technicians and Assistant Loan Technicians in the Loan Administration (LA) Value Stream who are involved in monitoring mortgage companies and financial institutions that service loans guaranteed by the Department of Veterans Affairs (VA).

Duties

Specific duties include: Plans and directs the activities of loan servicing for section staff. Ensures delinquent borrowers are provided with alternatives to foreclosure and provides supplemental servicing for seriously delinquent loans. Implements loan servicing and claims procedures for guaranteed loans that are delinquent and in danger of being liquidated by foreclosure. Prioritizes workload and adjust to changing situations and procedures. Manages and/or supervises (plan, organize, direct, control, review, etc) the work activities of subordinates. Interviews candidates under merit promotion, recommend selections, and recommend other personnel actions. Provides guidance and training to staff; monitors quality, quantity, and timeliness of work; and assists with reviews and reports. Instructs servicers/holders on VA requirements for servicing delinquent VA loans and procedures. Produces well-written information which may include technical material that is appropriate for the intended audience. Develops and/or administers required training for employees. Promotion Potential: None. GS-13 is the full performance level of this position. Work Schedule: Full time, Monday through Friday, 8:00AM-4:30PM Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position. Selectees will be required to report into a VA office at the location selected during the application process. Position Description/PD#: Supervisory Loan Specialist (Loan Servicing Officer); 39065A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:01/31/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. INDIVIDUAL OCCUPATIONAL REQUIREMENT: Applicants are required to meet the Individual Occupational Requirement for this position as outlined below. Education: Undergraduate and Graduate Education: Major study -- finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. OR Experience: Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade level (GS-12) is the normal line of progression for the occupation. Specialized experience is defined as experience interpreting and applying guidance/regulations applicable to the VA loan program (Lender's Handbook, VA PAM 26-7 and 38 CFR 36.4337) and experience underwriting VA guaranteed home loans. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary but involves the use of a personal computer so a degree of manual dexterity and visual acuity sufficient to utilize these tools in required. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address Denver Regional Benefit Office 155 Van Gordon St Lakewood, CO 80228 US
• Name: Kelsie Glombecki
• Phone: (303) 236-6187
• Email: [email protected]