The Supervisory Loan Specialist- is located in the Veterans Benefits Administration Regional Office, Regional Loan Center, out-based at any existing Loan Guaranty location to include St. Petersburg, Florida, Phoenix, Arizona, Denver, Colorado, Washington, D.C., Cleveland, Ohio, St. Paul Minnesota, Nashville, Tennessee, Houston, Texas, Roanoke, Virginia, and Atlanta, Georgia.

Duties

Coordinates RLC activities to ensure loan establishment, valuation, and acquisition issues affecting active and terminated loan processes are in compliance. Ensures delinquent borrowers are provided with alternatives to foreclosure and provides supplemental servicing for seriously delinquent loans. Detailed knowledge required of loan servicing and claims procedures for guaranteed loans that are delinquent and in danger of being liquidated by foreclosure. Plans/assigns work, monitors work associated with the servicing of guaranteed loans, customer service and holder training issues. Directs managed teams to provide information, advice, and assistance on all types of VA-guaranteed loans. Ensures effective employee/labor relations, equal opportunities for all Loan Administration employees and supports Equal Opportunity goals. Assists the Value Stream Assistant Directors in amending local policies and procedures affecting the economy of operations as necessary to achieve program objectives. Maintains regular, recurring contact with subordinates, RLC and RO management, officials of national, state, and local real estate industry associations, congressional office staff and public. Writes systematic analyses of loan administration operations, provides input to other analyses within the RLC. Responsible for the development and administering of required training for employees. Work Schedule: 8:00 am - 4:30 pm Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position - employee is expected to report to one of the 10 Loan Guaranty location based on telework agreement. Position Description/PD#: Supervisory Loan Specialist/34184A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. INDIVIDUAL OCCUPATIONAL REQUIREMENT: This position does have an IOR (Individual Occupational Requirement) that must be met in addition to the Time-in-Grade and regular Specialized Experience qualifications. In order to qualify for this position, you must have the education or experience listed below: Specialized Experience IOR: Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work. OR, Undergraduate and Graduate Education IOR: Major study -- finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is characterized by: a thorough knowledge of a demonstrated expertise in the VA's mortgage loan servicing and claims program; experience leading teams to provide information, advice, and assistance on all types of VA guaranteed loans to Veterans and external stakeholders; ensuring that delinquent borrowers are provided with alternatives to foreclosure that may not be offered by loan services/holders and that industry partners comply with VA regulatory requirements; coordination within Loan Guaranty to ensure property valuation or acquisition issues affecting the terminated loan process are complied with by the mortgage industry; and experience leading comprehensive training, workshops, and seminars to inform employees and external stakeholders of VA policies and procedures related to mortgage loan servicing and terminated loan processes. You will be rated on the following Competencies for this position: 1. Technical Competence: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example, engineering, physical science, law or accounting); maintains credibility with others on technical matters. 2. Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgments. 3. Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. 4. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 5. Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Some carrying of light items may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Atlanta Regional Benefits Office 1700 Clairmont Rd Decatur, GA 30033 US
• Name: Joyce Love
• Phone: (601) 364-7247
• Email: [email protected]