This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

You will serve as a Senior Information Systems Support Specialist assigned to the Information Systems Department (N6), Enterprise Operations Division (N61), Chief of Naval Air Training (CNATRA). You will provide Information Systems hardware and software and support to designated Chief of Naval Air Training (CNATRA) Commands You will assist customers in determining information requirements through system training and applications enabling employees at all levels to effectively apply information technology resources in the accomplishment of mission requirements. You will monitor and maintain computer systems and personal computers (PC). You will evaluate system performance by analyzing software/hardware and advise or recommend modifications/changes to senior IT Specialists on supported systems. You will provide technical advice and training support to CNATRA/Naval Air Training Command (NATRACOM) personnel concerning communication requirements, system access, and general acceptable computer use. You will monitor efforts to diagnose and resolve problems in response to customer reported incidents and provide required assistance as necessary to isolate and define the root causes of unusual trouble conditions. You will configure and program new equipment to meet end user requirements; you will install software/hardware components, system peripherals, performs diagnostics, analyze results and affect repairs if needed.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position work role code 411 Technical Support Specialist proficiency level intermediate Incumbent required to obtain/maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This position requires the ability to lift/carry items weighing up to 40 pounds.
• This position requires the ability to use/climb a ladder.
• This position requires Information Assurance Technical (IAT) Level II certification as outlined in DoD 8500 series directives.

Qualifications

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency includes: Configure and program new equipment to meet end user requirements; Install software/hardware components, system peripherals, perform diagnostics, analyze results and affect repairs. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency includes: Ensure timely customer service support to maximize customer abilities to use local training and maintenance information systems; assist customers in determining information requirements through system training and applications. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency includes: Instruct computer use and software applications either one-to-one or in a classroom; provide technical advice and training support to personnel concerning communication requirements. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency includes: resolving customer questions or problems concerning Information Technology (IT) automation systems, software and hardware problems; respond to system shutdowns, interruptions, failures and analyze problems, to determine reason and affect repair and/or replacement to restore operations. In addition to experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector providing Information Technology customer support services by troubleshooting and analyzing a variety of problems related to Information Technology products and services to ensure services are provided effectively. Additional qualification information can be found from the following Office of Personnel Management website: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Education can be substituted for experience as described below:

Successful completion of a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Successful completion of 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Contacts

• Address NAVAIR TRAINING HUMAN CAPITAL MGMT GRP 250 Lexington Blvd Corpus Christi, TX 78419-5041 US
• Name: Jessica Diamond
• Phone: 361-961-0849
• Email: [email protected]