You will serve as a LEAD IT SPECIALIST (NETWORK/CUSTSPT) in the INFORMATION SYSTEMS DEPARTMENT, ENTERPRISE OPERATIONS DIVISION of NAVAIR TRAINING HUMAN CAPITAL MGMT GRP.

Duties

You will provide customer support maintenance services for IT equipment, software, systems, interfaces and networks. You will analyze and diagnose difficult and complex problems reported by system users. You will evaluate alternative approaches to problem resolution to recommend courses of action. You will interpret and explain IT regulations, policies and directives, local procedures and policies and guidance to a wide audience. You will develop plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. You will be responsible for creating, monitoring and administering all staff, student and contractor accounts required to access training systems. You will plan, design and develop testing/maintenance programs for workstation, printer and peripheral equipment in support of the Training Air Wing learning centers. You will provide technical advice and guidance to junior technicians as necessary. You will analyze and resolve system IT equipment/software failures.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code 451, Sys Admin, proficiency level intermediate. The incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to lift/carry items weighing up to 45 pounds.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: analyzing Information Technology related problems to resolve customer hardware, software, and network reported issues. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

Successful completion of a Ph.D. or equivalent doctoral degree

or

Successful completion of 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVAIR TRAINING HUMAN CAPITAL MGMT GRP 250 Lexington Blvd Corpus Christi, TX 78419-5041 US
• Name: Department of Navy EIC
• Email: [email protected]