The employee will serve as a Supervisory Health System Specialist - Supervisory Facility Systems Redesign Coordinator located at the Veterans Healthcare System in San Juan, PR.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The primary purpose of this position is to supervise and implement a Performance Improvement program at the Health Care System level. The position is responsible for delivering Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. Additional functions of the position involve advising leadership in the formulation of planning complex facility wide Strategic Plans and facility wide projects in the execution phase of supporting of Strategic Planning. Major duties include, but are not limited to: Assigning work to subordinates, delegating authority as appropriate and holds staff responsible and accountable for the performance of the duties associated with Health Care System wide performance improvement programs, projects, products, under their supervision and management. Conducting extensive work in analyzing data and conducting background research on the issue. Pulling, isolating, and manipulating data to identify root causes of a performance issue. Developing statistical models to measure success of performance improvement actions. Converting data into numerous formats using advanced statistical models including statistical process control charts, histograms, paretto charts, and many more. Identifying and providing for management development and training needs of key staff members. Participating in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Acting as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center. Facilitating, coaching, and training audiences at all levels of the organizations throughout the lifecycle of a performance improvement project. Identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors. Collects baseline information, identifies limitations in current systems, and discovers potential improvements. Developing statistical, graphical, and narrative reports, and communicating these studies to medical center executive leadership, service chiefs, supervisors and other staff. Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans. Identifying projects critical to improving quality outcomes and maximize return on investment of utilized resources. Providing instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring. Performs other duties as assigned. Work Schedule: Monday-Friday, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. AND SELECTIVE PLACEMENT FACTOR (SCREEN-OUT) - A Selective Placement Factor (SPF) has been identified for this position. Selective Placement Factors (SPF) are a prerequisite to appointment and represent minimum requirements for the position. Applicants who do not meet the SPF are ineligible for further consideration. The SPF for this position is: Requires proficiency in written and spoken Spanish. (Resume must be submitted in the English Language) In addition to the Language proficiencies, applicant(s) must also meet the minimum specialized experience qualification requirement: SPECIALIZED EXPERIENCE: Requires at least one full year of specialized experience equivalent to at least the next lower grade level (GS-12) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Supervisory Health System Specialist - Supervisory Facility Systems Redesign Coordinator. Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and local leadership to develop performance improvement techniques; applying organizational and system-wide strategies for continuous quality improvement; and experience running and supervising an administrative component of a health care system customizing in facility wide performance improvement programs, projects, and products. NOTE: Resume(s) must clearly support the required experience, as well as responses provided to the online questionnaire to receive credit. We will not make assumptions regarding experience. A Quality Ranking Factor* has also been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is: Green Belt or Black Belt Certified preferred. (Copy of Certification Required) *Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Analytical ReasoningCommunicationEducation and TrainingManages Human ResourcesOrganizational Performance ImprovementQuality Ranking Factor IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Employee is required to have the ability to walk, sit, and stand in a typical office environment. This position functions in a standard business office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address San Juan VA Medical Center 10 Calle Casia San Juan, PR 00921 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]