This position is responsible for delivering Performance Improvement techniques to a broad array of program and services through the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. Additional functions of the position involve advising leadership in the formulation of planning complex facility wide Strategic Plans and facility wide projects in the execution phase of supporting of Strategic Planning.

Duties

Coordinate the medical facility System Redesign programs and objectives. Evaluating, predict and advise on effective ways for the organization to utilize manpower, equipment, materials, and information to provide healthcare services. Develop local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a character or formal decision from executive leadership for action. Provides instructions to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring. Coordinates and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Leads and coaches projects for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center. Facilitates, coaches, and trains audiences at all levels of the organization throughout the lifecycle of a performance improvement project. Organizes, directs, controls and coordinates group activities. Collaborates with clinical teams to effectively improve job satisfaction, performance and cultural climate. Conducts extensive work in analyzing data and conducting background research on the issue. Leads a team of subject matter experts, front line staff and leadership through rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean and other performance improvement disciplines. Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project. Creates designs of experiment that align to project goals and team developed solutions. Coaches staff on implementation of guidelines and recommendations. Evaluates the quality of care and the efficiency of care processes. Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring. Develops and coaches control plans, communication plans, risk management plans, and through closeout of the project. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. Develops statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff. Work Schedule: Monday to Friday (8:00am - 4:30pm) Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD99933S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/26/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. General Adjustment SF-50's with the effective date of within the last year do not provide the information to reflect time-in-grade requirement has been met and therefore cannot be the only SF-50. If you are currently serving in a Hybrid Title 38 position, your SF-50's must reflect you have been in the position longer than one year. Selective Placement Factor(s) 1. Must be proficient in spoken and written English. 2. Must be proficient in spoken Spanish. Individual Occupational Requirement (IOR) Basic Requirements Education Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. Or Specialized Experience Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: - Missions, organizations, programs, and requirements of health care delivery systems; - Regulations and standards of various regulatory and credentialing groups; and - Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: - Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements. - Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and - Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Preferred Experience Green Belt Certified and or Black Belt Preferable You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: incorporates recommendation for the resolutions of problems identified in studies such as elimination, adding changing, or rearranging specific procedures, products or services or making other changes to more efficiently and effectively utilize resources. Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level. Leads a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VATAMCCS and other performance improvement disciplines to further define the current state of the process. Identifies alternative systems and processes based on Lean/System Redesign/Systems Engineering principles to mitigate these types of errors. Develops statistical, graphical, and narrative reports. Develop local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a character or formal decision from executive leadership for action. You will be rated on the following Competencies for this position: Critical ThinkingDecision MakingLeadershipOrganizational Performance AnalysisPerformance Measurement Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands of the position require the incumbent to have the ability to walk, sit, and stand in a typical office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address San Juan VA Medical Center 10 Calle Casia San Juan, PR 00921 US
• Name: Vilnalys Irizarry-Brisueno
• Phone: (787) 641-7582 X126196
• Email: [email protected]