About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the Office of Assistant Director for Information Management Plans Office in Fort Detrick, Maryland.

Duties

Work collaboratively with Information Technology (IT) service centers and Subject Matter Experts functional specialists with the Battalion and external components to obtain necessary support for Service Level Management. Participate in the development of organizational briefings, rosters, reports, Service Level Agreements (SLA), Memorandum of Agreement (MOA), and Memorandum of Understanding (MOU) Participate in the development of Products and Services Catalog, Operating Level Agreements (OLA) and external contracts. Plan and conduct complicated, comprehensive analytical studies of significant segments of major management functions to improve organizational productivity, functions, and processes. Manage the Battalion Agreements Program with management controls inspected annually as part of the Command Inspection Program. Serve as the Battalion expert on support agreements formulating local program policy guidance. Conduct meetings, negotiations, briefings, liaison visits and conferences as required to implement and publicize the support agreements program. Manage the Battalion’s Document Management System library to ensure documents for all IT related policies, functions, and processes are current and relevant to current operations and centrally managed.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret security clearance or access. A pre-employment and recurring comprehensive background investigations are required.
• This position is a Testing Designated Position subject to applicant testing and random drug testing. Selectees will be required to sign DA Form 5019 requiring participation in random drug urinalysis testing.
• This position is designated as Key. For positions located within the Continental US (CONUS), the position cannot be vacated during war or national emergency without seriously impairing the mission.
• Position may be designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations.
• See "Additional Information" section for additional requirements.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by managing official documentation related to Information Technology Service Delivery which includes Service Catalogs, Service Level Agreements, Memorandums of Understanding, and Memorandums of Agreement; analyzing customer requirements to determine service delivery strategies; presenting recommendations to customers' representatives and leadership; and developing written reports and presenting them for the purposes of sharing information, highlighting potential problems, and/or recommending solutions. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address KB-WJHX99 114TH SIGNAL BATTALION AUG DO NOT MAIL Frederick, MD 21702 US
• Name: Army Applicant Help Desk