This Program Support Assistant (OA) position is located in the Nursing Service at the Bedford VA Healthcare Medical Center, in Bedford, Massachusetts. This position is a full-time at 40 hours per week.

Duties

The Program Support Assistant (PSA) works in and is responsible for the administrative management activities of the Nursing Service by undertaking tasks related to working directly with Nurse Managers to coordinate staff work schedules (scheduled and unscheduled vacancies) for all the In-patient Nursing Units, timekeeping, administrative record keeping and answering the phone. Duties include, but are not limited to: Provides major administrative support and completes a wide variety of support assignments. S/he is the major administrative support person responsible for the smooth and timey coordination of scheduling, manual and electronic data entry, and collation of statistical information, customer service, answering the phone, timekeeping and other support activities essential to the efficient management of the Nursing Service. Acts as the main point of contact for Nursing Managers to request staff scheduling for ln-Patient units to safety staff the Nursing Units and provide customer service to all Managers and staff the In-Patient Nursing Units within the Hospital. Manages time and priorities to provide adequate staffing: makes adjustments in staffing for the Nursing department to adapt to census and staff availability to changes. Completes staffing schedule for 24 hour coverage of both licensed and non-licensed nursing personnel. Fills in vacant shifts with intermittent and unscheduled hours or other available staff as directed. Assures that schedules for Nursing staff are posted as indicated by policy/union agreements. Posts daily staffing sheets at the office of the Patient Care Coordinator/ Associate Chief Nurse and assures that personnel are assigned properly. Ensures that the tracking of all absences is complete and accurate. Works with Nursing timekeepers and Nurse Managers to coordinate the tracking of absences. Serves as the primary timekeeper for the Nursing Float Pool and Nursing Coordinators, at a minimum and tracks leave and interfaces with all staff to ensure computerized leave records are complete and accurate. She/he ensures that all leave requests including authorized absences are prepared and routed appropriately in compliance with VA requirements. Receives, reviews, sorts and distributes incoming mail including publications and regulations; establishes and maintains suspense control records on correspondence, recurring and non-recurring reports and other action documents and follow-up to ensure a timely reply or action. Assists Nurse Managers in the preparation of Unit work schedules; coordinating coverage for scheduled and unscheduled vacancies as required daily. Screens, tracks, and routes incoming/outgoing communications. Listens to customers and directs requests to appropriate service member. Serves on medical center committees as assigned. Completes required yearly mandatory education. Performs other related duties as assigned. Work Schedule: Monday-Friday, 7:30am - 4:00pm Compressed/Flexible: Not Available. Telework: Not Available. Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant (OA)/PD00381A Physical Requirements: The work involves duties which are performed in an office environment. Employee is required to do some walking, standing, bending and carrying light material such as flies and papers. Occasionally required to lift moderately heavy boxes with assistance or the use of assistive devices. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Notifications: This position is in the Competitive Service.. This position is a NAGE Bargaining Unit position. This position is covered by locality-based comparability pay.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Typing Proficiency Requirements: The Program Support Assistant (OA) Occupational Series 0303 includes a Typing Proficiency Requirement. To qualify for the position applicants must be able to type 40 words per minute typing speed. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. Grade Requirement: In addition to meeting the Typing ProficiencyRequirements, applicants will also need to meet the grade level requirement. You may qualify based on your experience and/or education as described below: Specialized Experience: One year of specialized experience equivalent to at least GS-4. Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes knowledge of the basic principles and practices related to providing clerical and administrative support, customer service skills, the application of problem solving, and typing. Responsible for the smooth and timely coordination of scheduling, manual and electronic data entry, and collation of statistical information, customer service, answering the phone, timekeeping and other support activities. Screens, tracks, and routes incoming/outgoing communications. Establishes and maintains suspense control records on correspondence, recurring and non-recurring reports and other action documents and follow-up to ensure a timely reply or action. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization, (To be creditable, this must be supported by your application materials). OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed four (4) years above high school. Education must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: ClericalComputer SkillsCustomer Service (Clerical/Technical)Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Bedford Healthcare System 200 Springs Road Bedford, MA 01730 US
• Name: Junelle Gabriel
• Phone: 6468304392
• Email: [email protected]