The Servicing Officer (SO) oversees the servicing of VA-guaranteed loans on a nationwide basis. The SO serves as the supervisor of Senior Loan Technicians, Loan Technicians and Assistant Loan Technicians in the Loan Administration (LA) Value Stream who are involved in monitoring mortgage companies and financial institutions that service loans guaranteed by the Department of Veterans Affairs (VA) pursuant to Title 38, United States Code and protecting the interests of the U. S. Government.

Duties

Specific duties include: Plans and directs the activities of loan servicing for section staff. Ensures delinquent borrowers are provided with alternatives to foreclosure and provides supplemental servicing for seriously delinquent loans Implements loan servicing and claims procedures for guaranteed loans that are delinquent and in danger of being liquidated by foreclosure. Prioritizes workload and adjust to changing situations and procedures. Manages and/or supervises (plan, organize, direct, control, review, etc.) the work activities of subordinates. Interviews candidates under merit promotion, recommend selections, and recommend other personnel actions. Provides guidance and training to staff; monitors quality, quantity, and timeliness of work; and assists with reviews and reports. Instructs servicers/holders on VA requirements for servicing delinquent VA loans and procedures. Produces well-written information which may include technical material that is appropriate for the intended audience. Develops and/or administers required training for employees. Work Schedule: Full time, Monday through Friday, 8:00am - 4:30pm Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position. Employee is expected to report to the nearest VBA Facility based on telework agreement. (Position is located in the Houston Regional Loan Center, but you may work out of any of the 10 LGY locations. Please select the location where you live.) Position Description/PD#: Supervisory Loan Specialist (Loan Servicing Officer); PD# 39065A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/18/2024. INDIVIDUAL OCCUPATIONAL REQUIREMENT: This position does have an IOR that must be met in addition to the Time-in-Grade and Minimum Requirements Specialized Experience. In order to qualify for this position, you must also have the IOR education and/or experience listed below: Undergraduate and Graduate Education: Major study -- finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. OR Specialized Experience: Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work. AND TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-13 position you must have served 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: In addition to the IOR, you may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: Defined as experience interpreting and applying guidance/regulations applicable to the VA loan program (Lender's Handbook, M26-3 and M26-4, VA PAM 26-7 or 38 CFR 36.4337) and experience servicing VA guaranteed home loans. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary but involves the use of a personal computer, so a degree of manual dexterity and visual acuity sufficient to utilize these tools in required. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VBACO HRC Baltimore 810 Vermont Ave NW Washington, DC 20420 US
• Name: Kenyatta Jensen
• Phone: 410-230-4400
• Email: [email protected]