About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25.

Duties

Responsible for performing and overseeing daily operations for the tier II desktop, systems and customer support for Information Technology (IT) systems and users in the Regional Network Enterprise Center (RNEC) area of responsibility (AOR). Supervise employees engaged in information technology work. Review the work of subordinates and accepts amends or rejects such work. Plan work to be accomplished, set priorities, and prepare schedules. Serve as the senior technical specialist for all TIER II and network-based service problems and as the focal point for the installation of hardware and software and incident resolution to resolve computer malfunctions. Respond to and tracks problem requests and/or customer requests that are elevated for all computer-related malfunctions, analyzes, and evaluates problems, and provides solutions. Ensure that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and services. Coach the team in the selection and application of appropriate problem-solving methods and techniques; provides advice on work methods, practices, and procedures. Assist the team and/or individual members in identifying the parameters of a viable solution

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• This position is designated Critical Sensitive -- to perform the duties of this position, the incumbent must be eligible for, receive, and retain a Top-Secret clearance based on a Tier 5 (T5) Investigation.
• This position requires compliance with Drug Abuse Testing Program requirements – preemployment and random drug testing.
• The employee may be required to work shift work if the organization moves to a 24/7 operation.
• Incumbent must be able to obtain and maintain a government vehicle operator permit and may also be required to travel to various remote locations.
• The distances will vary depending upon requirements but can involve up to 40 miles or more for a round trip.
• Employee may be required to use cellular telephone and always maintain a working home telephone.
• This position has been designated mission essential.
• The incumbent will be required to report for and/or remain at work in dismissal or closure situations (adverse weather, emergency situations, disruption of power or water, interruption of public transportation, etc).
• Employee may be required to remain on duty or report for duty during severe weather or other installation closings.
• May be required to work overtime and other than normal duty hours which may include evenings, weekends, and/or holidays.
• Call back and emergency duty are regular requirements of this position.
• One-year supervisory probationary period required. A one-year probationary period is required if the selectee has not previously met this requirement.
• See "Additional Information" section for additional requirements.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) EmployeeCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) PositionsCurrent Department of Army Civilian EmployeesCurrent DoD Cyber Excepted Service (CES) Employee (non-Army)Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service PositionsReinstatement Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by To qualify based on your experience, your resume must clearly describe the following quality experience: coordinating the installation of hardware and software systems, supporting a virtual infrastructure; advising technical specialists and Systems Administrator on the development and testing of automation networks and a wide variety of associated support systems; providing timely implementation of new information systems and/or enhancements to existing systems; and conducting system testing and preventative maintenance, ensuring compliance with the organizations process. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address KB-W4NHAA NETCOM DO NOT MAIL Fort Huachuca, AZ 85613 US
• Name: Army Applicant Help Desk