You will serve as the Supervisory IT Project Manager with the responsibility for managing and coordinating multiple complex and multifunctional IT application system projects that represent a cross-section of business areas within the NIHs Institutes and Centers (ICs).

Duties

Provide customer system Operations and Maintenance (O&M) liaison services and relationship meetings through coordination and communication with Business Owners, PMs, and CIT for CAB system maintenance, upgrades, disruptions, failovers, testing, and continued needs for all BAS Programs, Systems, and Projects. Provide BAS Director, Branches, and Customers IT investments Project Budget Tracking while balancing CIT and resource constraints. Cultivate positive relationships between NIH customers, maintains communication; and anticipates future customer IT needs and requests through Service Level Agreements and Memorandum of Agreements for all programs. Ensure that projects comply with IT governance, Capital Planning and Investment Control (CPIC), information security, and enterprise architecture (EA) policies, laws, standards, or regulations as defined by the NIH. Establish and implements goals, objectives, plans, policies, and performance measures. Collaborate with subject matter specialists at any organization level, other IT experts, and high-ranking officials in order to determine user needs, optimal computer system design organizational impact, implementation schedule's, environmental and administrative/budgetary constraints, etc. Lead continuing evaluation of the systems and services provided by the Service Area Manager to ensure that customer requirements and management expectations are being met in a highly effective and efficient manner.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

In order to qualify for a Supervisory IT Program Manager, GS-2210 position at the GS-14 level, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates all of the following four competencies: 1. Attention to Detail - is thorough when performing work and conscientious about attending to detail; and 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; and 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND 1 year of specialized experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing IT related tasks such as: managing business applications services and projects for an IT organization; performing business analysis functions to identify customer requirements; leading projects for the development of business applications designs, systems, and services; and providing leadership and direction to other staff in planning and delivering IT projects and services. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12472904

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: Toni Easterling
• Email: [email protected]