The position is located at Member Services (MS), Resource Management (RM), Facilities and Logistics Division, Mail and Imaging Branch. The incumbent serves as the Lead Program Support Assistant (PSA) at the MS facility located in Atlanta, GA and provides support services program coordination and administrative support to the supervisor and lower level team members. This is not a virtual/remote position. Selected candidate must report to duty location in Atlanta, GA.

Duties

Major duties include, but are not limited to: Program Support Services Tracks Measures of Performance (MoP) and Measures of Effectiveness (MoE) through an operational quality metrics collection program Inputs and contributes to the required annual Mail Management Expenditure Report Oversees and participates in operations of all mailroom equipment Serves as point of contact for printing, publication, procurement, distribution, and maintenance of stock levels and those for in-house reproduction Ensures mailroom staff is trained on safe handling and use of equipment, staff practice safe lifting and good safety habits pertaining to their line of work Utilizes electronic data processing systems as integral parts of material control, record, and data communications Operates personal computers to perform records search, data input, and data corrections Mail Processing and Management Serves as the Team Lead for the mailroom staff and provides support in all aspects of mail operations Provides support in the development of mailroom Internal Controls, identifies issues and problem areas with current internal controls and provides input to mailroom leadership for process improvements Processes incoming mail to ensure correspondence is delivered timely and accurately to the correct recipient(s) Ensures mailroom staff safeguards and secures all forms and each piece of correspondence by ensuing strict adherence to federal regulations and internal controls Coordinates the printing and reproduction of training and presentation material Serves as Alternate Contracting Officer Representative's for the Mail and Imaging Section(COR) Scanning and Imaging Oversees and participates in MS imaging and scanning operations Ensures equipment is maintained and imaged documents are stored and destroyed per regulations Assures the quality and accuracy of work and is responsible for all quality, statistical and workload reports Assistant to the Supervisor Serves as back up to the Mail and Imaging Supervisor in the operations of the Mail and Imaging Branch Monitors work of the team and provides input to the supervisor regarding organizational performance Resolves simple and informal complaints, referring more serious unresolved complaints to supervisor for resolution Monitors employees time and attendance by updating and maintaining VATAS (VA Time and Attendance System) and sublog entries Provides support and participates with interviews for vacant positions Creates routine process documents such as SOPs, JAs (Job Analysis) and other mail room policies Provides on-the-job training of new employees and conducts informal training to provide backup skills for use in cross training Conducts regular checks and spot checks of work of the team Work Schedule: Monday through Friday, 8am-4:30pm Compressed/Flexible: May be available at supervisors discretion Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD077470 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2024. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-05, in the normal line of progression for the occupation in the organization. Examples of specialized experience include: Providing support of mail operations, including incoming mail, mail distribution, and outgoing mail; Serving as a team lead in the work area (delegating tasks, coaching, mentoring, attending meetings in absence of supervisor, etc.); Effectively interacting with external and internal stakeholders; Conducting mailroom checks to ensure compliance with all federal regulations and internal controls; Operating different types of machines/equipment in the work area (mail, copy, scanning, etc.); Tracking and retrieving information; Creating routine process documents such as SOPs, job analysis and other polices/procedures OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as business administration or another related field. OR, Combination: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Transcript must show name of student, credit hours/quarter hours earned, major, etc.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]