You will serve as a MANAGEMENT ANALYST at the Metro San Diego Call Center at NAVFAC SOUTHWEST.

Duties

You will be required to have knowledge of facility and trades; suggest decisions concerning things such as interpretation of considerable data, planning of the work, or refinement of the methods and techniques to be used. You will make judgments to select, interpret and apply technical guidelines appropriate to each individual circumstances. You will work without direct supervision and provide guidance to other employees with the NAVFAC Southwest call center. You will review standard operating procedures for individual Public Works Departments. You will be responsible for evaluating work request and determining if it should be categorized as planned or unplanned, routine, urgent or emergency work. You will retrieve and verify work induction data from the software utilized and prepare reports in the format requested. You will prepare reports using standard Microsoft programs including, but not limited to: excel, Word, Access, PowerPoint and Microsoft scheduling in addition to MAXIMO.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a bargaining unit position.
• You will be required to obtain and maintain a current valid United States driver’s license.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Examples of 1) Experience with tracking and reporting work order data; reviews and validates service request data input; 2) Experience leading small teams in accomplishing task-oriented projects solving problems and identifying and addressing issues and tracking timelines for date sensitive projects; 3) Experience communicating with military and civilian reviewers and department heads in writing and on the phone to obtain needed information and documents for investigation analysis; 4) Experience of wide range work and service provided by various trades of facility and trade vernaculars to understand information and feedback provided by both employees and customers; 5) Experience in leading a call center and be able to take calls from customers, FMS and make judgement calls on request; 6) Experience that requires journeyman knowledge of NAVFAC products, services, and PWD operations; Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

Successfully completed a Ph.D. or equivalent doctoral degree

OR

Successfully completed three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree

OR

Successfully completed an LL.M. degree that is related to the position being filled.https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/federal-occupations-by-college-major/AND

OR

Combination of experience and graduate education as described above that equates to one year of experience. My percentage of the required education plus my percentage of the required experience equal one hundred percent.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVFAC SOUTHWEST 750 Pacific Hwy San Diego, CA 92132 US
• Name: Department of Navy EIC
• Email: [email protected]