You will serve as am IT Specialist (CUSTSPT) at the GG-13 grade level responsible for planning and delivery of customer support services to include computer workstation and/or peripherals installation, configuration, or problem solving, training, and management of Windows based servers and workstations.

Duties

You will provide a wide variety of assistance to customers. You will analyze customers’ requirements, conducts IT research, recommends IT solutions, budgets IT resources, plans and executes the implementation of recommended technology solutions. You will provide technical expertise for configuration management of the organizational LANs through documentation and implementation of required IAVA and application patches/upgrades/service packs. You will support development and maintenance of required server and workstation baseline documentation in direct support of the Marine Corps Intelligence Enterprise mission. You will represent, support, and make recommendations for Marine Corps Intelligence at community forums.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• You must obtain and maintain a Top Secret security clearance and access to Sensitive Compartmented Information (SCI). Failure to do so may result in the withdrawal of an offer or removal. Indicate the level and date of your clearance in your resume.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or pass the test. You will be subject to random testing.
• You must acknowledge in writing that you are accepting an appointment in the DCIPS (excepted service) which does not confer competitive status, prior to appointment.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 441 level 02 within 12 months of appointment.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This position may require a 2-year DCIPS trial period requirement.
• This position may be subject to polygraph examination.

Qualifications

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the Basic Requirements for this position, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS/GG-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector such as: 1. Develop new methods, approaches and procedures and provides advice and guidance on a wide range and variety of complex IT issues. 2. Diagnoses, analyzes and resolves IT systems, software and/or hardware problems. 3. Develop plans, schedules and timelines, estimating resource requirements, defines milestones and deliverables, and monitors day-to-day activities to stay on track with projected completion dates and reports on accomplishments. 4. Coordinate the work of the team, establishes priorities, guides team members and is responsible for accuracy and completeness of the team products. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Education

Contacts

• Address HQ US MARINE CORPS 3280 Russell Road Quantico, VA 22134 US
• Name: Department of Navy EIC
• Email: [email protected]