This position is located in the Atlanta VA Medical Center, Medical Specialist Service. The incumbent serves within the section of Infectious Disease to the Section Manager (Section Chief) in a capacity to facilitate administrative services for the Infectious Disease Program. The incumbent is responsible for numerous diverse and complex administrative and programmatic duties in support of telehealth administration in Cardiology.

Duties

The Program Support Assistant (PSA) will be responsible for collecting, compiling, organizing, and tracking statistical information in support of program operations, and the achievement of program goals and objectives. He/she coordinates the periodic review of the policy and procedure manual based on section guidelines. The incumbent coordinates the activities of the Performance Improvement Coordinator. This includes workload, related reports, and quality monitors and indicators. The incumbent manages the part-time physicians' programs for the Service. The incumbent prepares and uses independent judgment to generate a variety of clinical and administrative correspondence and reports. The incumbent compiles information from a variety of sources in response to requests for information, reports, etc. The incumbent assures accuracy in format, grammar, spelling and distribution of final documents. The incumbent will perform project assignments as directed by the Section Manager, Administrative Officer, Section Chief or Service Line Chief.Responsible for directly interfacing with referred Veterans to help enroll into Cardiology services and implement technology services such as telehealth, Annie and other technologies. This includes managing orders for such services, describing telehealth cardiology services to veterans, doing test calls and teaching Veterans how to best use the service. This also includes troubleshooting with Veterans on problems as they arise and facilitating help desk support. This may also include ordering supplies for the program and assisting with contracts Work Schedule: Monday- Friday 8:00 a.m. until 4:30 p.m Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD10659T Financial Disclosure Report: Not required

Requirements

• Must have 52 weeks time in grade at the GS-05 level or above.
• Suitability and Fitness.
• Background check is required.
• You may be required to serve a probationary period.
• Selective Service Registration is required for males born after 12/31/1959.
• You must be a U.S. Citizen to apply for this job.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade 05 in the normal line of progression for the occupation in the organization You will be rated on the following Competencies for this position: Customer ServiceData ManagementKnowledge ManagementSystems Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Atlanta VA Medical Center 1670 Clairmont Road Decatur, GA 30033 US
• Name: Jeniqua Knuckles
• Phone: 843-864-4844 X201807
• Email: [email protected]