About the Position: This position is located in the Patient Administrative Department, Naval Health Clinic New England, Naval Branch Health Clinic, Groton, Connecticut, Office setting, Mon - Fri 0730-1600. Clerical customer service position that communicates the programs attributes as it relates to the active-duty sponsors duty assignments and documentation requirements.

Duties

Responsibilities Receives and addresses inquiries directly from beneficiaries, Medical Treatment Facility staff, other network agencies, and various interested parties. Provides assistance and education to a wide variety of beneficiaries on established TRICARE procedures and benefits. Schedules appointments as needed. Ensures that patients get access to correct providers. Using an automated data processing system and a variety of software packages, accomplishes a wide range of clerical, statistical, and data entry/ retrieval tasks in support of administrative work.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires a minimum Secret security clearance. The incumbent must remain eligible for the required clearance at all times while serving in this position TIER 3.
• This position requires an influenza vaccination.
• This position requires a Hepatitis vaccination.
• This position requires a Tuberculosis Test.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience GS-6: One year of specialized experience equivalent to at least the GS-05 grade level in the Federal service which includes experience such as scheduling appointments, utilization of computers and automated systems and equipment to enter, retrieve, and/or update data, and an understanding of effective oral and written communication techniques sufficient to develop briefings, prepare correspondence, reports, and informational material. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Oral CommunicationPatient Rapport and Healthcare AdvocacyWriting Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83DQ DHA STAND-ALONE MKT DO NOT MAIL Various Locations, RI 00000 US
• Name: Army Applicant Help Desk