About the Position: Office Position, working 0730-1600, within Managed Care Operations. Position is a GS-6 level with promotion potential to a GS-7. The position may be filled at either level. If selected at the GS6 level, incumbent will be eligible for promotion to GS-7 after 52 weeks from appointment, pending Time in grade and demonstrated ability to perform at the next level.

Duties

Receives and addresses inquiries directly from beneficiaries, Medical Treatment Facility staff, other network agencies, and various interested parties. Provides assistance and education to a wide variety of beneficiaries on established TRICARE procedures and benefits. Schedules appointments as needed. Ensures that patients get access to correct providers. Using an automated data processing system and a variety of software packages, accomplishes a wide range of clerical, statistical, and data entry/retrieval tasks in support of administrative work.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires a minimum Secret security clearance. The incumbent must remain eligible for the required clearance at all times while serving in this position TIER 3.
• This position requires a influenza vaccination.
• This position requires a Hepatitis vaccination.
• This position requires a Tuberculosis Test.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience GS-6: One year of specialized experience equivalent to the GS-05 grade level in the Federal service which includes scheduling appointments, utilization of automated equipment to enter, retrieve, and/or update data, and an understanding of medical terminology and the medical insurances process. Specialized Experience GS-7: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes serving as a point of contact related to healthcare insurance program matters, utilizing automated health records systems; and communicating effectively with customers and/or medical staff. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Oral CommunicationPatient Rapport and Healthcare AdvocacyWriting

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83DQ DHA STAND-ALONE MKT DO NOT MAIL Various Locations, RI 00000 US
• Name: Army Applicant Help Desk