The Transportation Assistant provides administrative support associated with the Beneficiary Travel Program for the Dayton VA Medical Center. The position is located in the Ambulatory Care Section (AC&P) of Patient Business Service. Transportation Assistant must be proficient in office automation and be able to efficiently navigate through the VA programs associated with processing beneficiary travel requests.

Duties

Duties include but are not limited to: Coordinates service practices that decrease wait/delays for patients in all areas. Assists with planning and directing programs that provide VTS supports services. Provides advisory services to internal and external customers. Coordinates day to day program flow,processes and functions. Provides technical and management guidance necessary to achieve optimum use of service resources. Collect, compile and track data and statistical information to support Veteran Transportation Service (VTS). Collates incoming data and performs basic analysis of data to generate a Variety of Reports. Reviews documents, reports, and or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Receives and verifies accuracy and completeness of DSS workload. Maintains automated system of program-specific data to track progress, milestones, performance measures, clinic trends as it pertains to health and travel benefits Uses Veterans Health Information System & Technological Architecture (VISTA, Computerized Patient Record Systems (CPRS) or SharePoint Consult\Request Tracking System to process internal consultations. Plans and provides support services for program areas such as: electronic records management, driver scheduling, space utilization, and patient scheduling. Work Schedule: Monday - Friday 8:00am to 4:30pm Compressed/Flexible: Not Eligible Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD91452A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assists with planning and directing programs that provide VTS supports services. Provides advisory services to internal and external customers. Coordinates day to day program flow, processes and functions. Provides technical and management guidance necessary to achieve optimum use of service resources. Reviews documents, reports, and or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Plans and provides support services for program areas such as: electronic records management, driver scheduling, space utilization, and patient scheduling. Customer Service (Clerical/Technical)Veteran and Customer Focus Customer Service Technical Competence Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Dayton VA Medical Center 4100 West Third Street Dayton, OH 45428 US
• Name: Glenn Busch
• Phone: (937) 268-6511 X1368
• Email: [email protected]