This position will be assigned to the Air Force Services Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hrs. per week. Employees appointed to a regular category position are eligible for benefits.

Duties

Serves as Retirement Technician in the Pension Section of the Retirement Branch, Insurance and Benefits Division. Analyzes, evaluates, and adjudicates retirement, disability, and survivor annuity benefit cases. Processes enrollments and terminations, which includes determining eligibility, verifying documentation, payroll reconciliation, corresponding verbally and in writing, and maintaining participant files. Has authority for approval of participant contribution refunds up to $1,000 per case. Monitors various suspense systems to ensure that benefit payments commence timely and annuitants are not overpaid. Maintains knowledge of and uses Social Security income benefit determination procedures. Provides technical information regarding the highly complex provisions of the retirement plan. Assists with administration of portability benefits related to APF employees participating in the retirement plan. Assists with implementation of annuity cost-of-living adjustments, to include participant notification and calculation of adjusted payment amounts. Has contact with NAF employees at all echelons, Human Resources Offices, attorneys, annuitants, and family members. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12436669

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires the incumbent must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/26/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Customer service orientation, with extensive experience of defined benefits and defined contribution retirement plans. Experience working effectively with other employees that have a variety of backgrounds and training. Sufficient experience with retirement benefit plans to be able to perform the complete spectrum of functions within an assigned area. Experience with adjudicating retirement benefit cases according to accepted practices and methods. Experience with examining documentation to evaluate that requirements are to satisfaction, and grant or deny benefits. Experience with software administration relating to employee benefit plans. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Good judgement in identifying and selecting appropriate provisions and procedures according to circumstances in individual cases. Communicate well with internal and external contacts, both verbally and in writing. Ability to think independently and resolve problems/variances on own initiative applying sound judgement and providing alternative solutions. Skills with MS Office application software, computer databases, spreadsheets, and power point presentations. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address AFSVC Installation Support AFSVC/VI 2261 Hughes Ave, Suite #156 Lackland AFB, TX 78236-9852 US
• Name: AFSVC HQ NAF HR Office
• Email: [email protected]