About the Position: This position is located at Carl R. Darnall Army Medical Center, Dept of Emergency Medicine, Fort Cavazos, Texas.

Duties

Determine the problem and nature of the emergency calls. Prioritize incoming emergency and non-emergency calls. Perform crisis intervention with distraught emergency calls during high-risk situation. Implement local policy, procedures and appropriate jurisdiction and services. Provide emergency medical dispatching assistance to callers. Perform basic computer and communications troubleshooting.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is subject to shift work.
• Incumbent must be able to obtain and maintain, within one year of employment, a current Department of Defense Tele-communicator I and II, and an Advance Medical Priority Dispatch System certification.
• Incumbent must be able to obtain and maintain, within 12 months of employment, a Basic Life Support (BLS).
• This position requires incumbent to work 12-hour rotating shifts which includes days, nights, weekends, and holidays.
• Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends, and holidays).
• This position is designated as mission essential.
• The incumbent is required to work regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent is required to report to duty during inclement weather, Natural Disasters, and other emergency situations as directed by the Commander (or his/her designee).
• May be required to remain on duty after the official shift ends, i.e., mandatory overtime; subject to recall to duty.
• Incumbent must maintain a functioning telephone at their residence to aid in contact during recall/emergency situations.
• Performs work under stressful conditions and in a restricted office environment.
• Contact are made with police, fire and emergency medical personnel, callers who are often distraught, medical personnel at hospitals, representatives of mutual aid and other agencies in order to coordinate required life and death assistance.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1. Evaluate incoming information, 2. Manage both emergency and non-emergency phone calls, and 3. Transmit calls. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Manages and Organizes InformationReasoning (Clerical/Technical)

Education

This job does not have an education qualification requirement.

Contacts

• Address M1-W2M5AA CARL R DARNALL ARMY MEDICAL CTR DO NOT MAIL Fort Cavazos, TX 76543 US
• Name: Army Applicant Help Desk