Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Provide emergency police, fire and medical services to the public by answering emergency calls and responding with personnel and equipment. Recruitment, Retention Incentive, Relocation Costs and Student Loan Repayment may be authorized. Salary negotiation up to Step 5 may be available to newly appointed employees.

Duties

Serve as a Lead Emergency Service Dispatcher, responsible for assuring that 3 personnel assigned to the shift carry out work assignments in accordance with instructions Distribute and balances workload among employees in accordance with established workflow. Prepare and disseminates shift schedules; coordinates internal changes in shift duties to provide for non-incapacitating occurrences. Instruct shift employees in specific duties and job techniques and makes available written instructions, reference materials, etc. Check on work in progress to ensure accomplishment of assigned duties; corrects minor deviations on-the-spot; identifies and reports significant deviations to the supervisor, and maintains records of work performance. Resolve simple informal complaints of employees and refers others to supervisor. Provide National Crime Information Center and Crime Information Center training and assistance to employees as needed. Responsible for the receipt and effective evaluation of 911 emergency calls. Responsible for caller interrogation to determine the problem and the nature of the call. Prioritizes all incoming emergency and non-emergency calls. Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Initiates an immediate, appropriate, emergency response and provides the caller with advanced life support. Dispatch a variety of emergency response units. Notifies police, fire department staff and other agencies concerning incidents when needed.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• The work is performed in a highly stressful, restricted office environment.
• Required to possess and maintain certification in CPR, Advanced Medical Priority Dispatch System, and DOD Hazardous Materials Awareness. Continuous current certification is a condition of employment.
• Responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally.
• Maintain/obtain the Full Access ( 40 hour course) National Crime Information Center and Crime Information Center certification provided by the Texas Department of Public Safety.
• This position is subject to emergency recall to duty.
• This position is subject to rotating shifts where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends, and holidays).
• Must obtain and maintain a secret security clearance.
• Must obtain and maintain a Telecommunication II certification, continuous current certification is a condition of employment.
• Must be able to obtain/maintain access to criminal justice information systems.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes dispatching a variety of emergency response units to service and emergency calls. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Decision MakingManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

This job does not have an education qualification requirement.

Contacts

• Address EF-APF-W0VCAA US ARMY GARRISON FORT CAVAZOS HQ DO NOT MAIL Fort Cavazos, TX 76544 US
• Name: Army Applicant Help Desk