Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: As a Lead Emergency Service Dispatcher, provides emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Maintains an accurate status of all emergency response equipment and personnel to assure prompt and accurate response.

Duties

Serve as a Lead Emergency Service Dispatcher, responsible for assuring that personnel assigned to the shift carry out work assignments in accordance with instructions. Answer 911 calls, conducts emergency and non-emergency call processing using Computer Aided Dispatch consoles or capability through NG911 modernization, if applicable, and or Land Mobile Radios. Monitor the installation computerized fire and alarm systems and initiate immediate action in response to all alarms to include coordination with effected agencies and dispatching appropriate response. Operate communications equipment and systems such as Telecommunications Devices for the Deaf, conventional and interoperability radio systems, the criminal database, the Mass Warning and Notification System to coordinate appropriate response. Maintain a variety of records, reports and logs in support of emergency services operations for compliance, reporting, inquires, and statistical data purposes. Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Subject to a 1 year probationary period unless the has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.
• Must be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• This is a "Mission Essential" position. In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support operations.
• Required to possess and maintain certification in CPR, Advanced Medical Priority Dispatch System, and DOD Hazardous Materials Awareness.
• Obtain and maintain the Full Access National Crime Information Center and the Texas Crime Information Center certifications provided by the Texas Department of Public Safety.
• This position is subject to emergency recall to duty.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• Incumbent must obtain and maintain a Telecommunication II certification, continuous current certification is a condition of employment.
• The incumbent must be able to obtain/maintain access to criminal justice information systems.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes (1) operating automation, emergency dispatching, and communications equipment; (2) questioning callers to determine problems and nature of calls to respond with appropriate emergency personnel/equipment; (3) communicating effectively with police, fire, or medical personnel during emergencies; 4) serve as a mentor by providing and explaining guidance on emergency service dispatching policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: Decision MakingInterpersonal SkillsListeningManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

This job does not have an education qualification requirement.

Contacts

• Address FU-W0VCAA US ARMY IMCOM-USAG FT CAVAZOS DO NOT MAIL Fort Cavazos, TX 76544 US
• Name: Army Applicant Help Desk