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Duties

WHAT IS THE TAXPAYER ADVOCATE SERVICEDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA), Area 7 The following are the duties of this position at the full working level. Receives, screens, and answers routine telephone calls. Provides telephone and receptionist services to visitors. Establishes, organizes, and maintains files of correspondence, manuals, and other related information. Maintains the files in accordance with IRS regulatory policies and guidance. Maintains the manager's calendar by scheduling, canceling and shifting appointments based on the manager's commitments. Arranges conferences and meetings, reserves office space, notifies participants and provides pertinent information and documents to participants. Attends conferences or meetings when required to record and transcribe minutes from written notes. Prepares minutes of conferences or meetings and distributes as per manager's instructions. Reviews all incoming mail and correspondence. Reads all incoming correspondence determining proper action. Prepares written responses when appropriate. Refers to the manager correspondence requiring the manager's personal attention. Determines deadlines for correspondence requiring suspense dates. Logs and maintains correspondence and action item suspense data. Follows-up on suspense dates to ensure timely reply to actions and those actions resulting from meetings and conferences. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-05: One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of specialized experience include: providing telephone and receptionist services; Maintaining records; Requisitioning office supplies; Filing material and maintaining office filing system; Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non-technical correspondence such as letters of acknowledgment; Scheduling appointments and preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation. OR EDUCATION: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. SPECIALIZED EXPERIENCE GS-06: You must meet have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. You may have gained this experience in a full-time secretary, senior clerk, management assistant, personnel assistant, legal assistant position, and other similar positions where you independently provided clerical support, typing, maintaining files, records, screening material, establishing procedures, following up action items, editing correspondence, requisitioning supplies, equipment, and services for office chief and staff. SPECIALIZED EXPERIENCE GS-07: You must meet have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. You may have gained this experience in a full-time secretary, management assistant, personnel assistant, legal assistant position, and other similar positions where you use your technical and administrative knowledge to schedule supervisor's activities, compose correspondence, resolve problems, locate information, prepare travel arrangements, including travel vouchers, and organized the workflow of the office. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TAS - Deputy National Taxpayer Advocate 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]