You will serve as a Information Technology Specialist (CUSTSPT) in the Information Technology Division of NB SAN DIEGO.

Duties

You will coordinate the installation of new application software to meet customer information technology (IT) needs. You will assess the capabilities and limitations of current hardware to optimize system reliability and maintainability. You will develop metrics used in evaluating information technology (IT) goals and objectives. You will brief customers and stakeholders on the planning, design, and development of information technology (IT) systems throughout an organization. You will diagnose information technology (IT) systems to maintain reliability of services.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• The employee must comply with the DOD Manual 8140.03 (Cyberspace Workforce Qualification and Management Program). Selectee will have twelve months to become certified at appropriate levels.
• This position is designated as a Cyber IT/Cybersecurity Workforce position in specialty area 411 (Technical Support Specialist) at the intermediate level.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Advising customers and providing support that minimizes interruptions in customer's ability to carry out critical business; 2) Applying project management principles/methods/practices including developing plans/schedules/cost estimating and report on accomplishments; 3) Ensuring that new and existing systems and applications meet all security requirements; 4) Determining the most appropriate methods for delivering services via the internet; 5) Providing organizational IA customer support by diagnosing system malfunctions and resolving reported problems. (NOTE: Your answer must be supported by information in your resume.). Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NB SAN DIEGO Naval Base San Diego 3455 Senn Road San Diego, CA 92136-5084 US
• Name: Department of Navy EIC
• Email: [email protected]