Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Intelligence, Intelligence Enterprise Mission Support Directorate (IEMSD) Policy, Planning, & Programs Division located in Washington D.C.

Duties

In this position you will develop original designs, concepts, and visual styles for OI and CBP Intelligence Enterprise (IE) through publications, exhibits, presentations, and websites using various software design programs to deliver the intended message for multiple audiences and/or that reduce the cost of production, installation, or maintenance of a broad inventory of visual products. This position starts at a salary of $82,764.00 (GS-11, Step 1) to $107,590.00 (GS-11, Step 10) with promotion potential to $153,354 (GS-13 Step 10). Major duties: Developmening visual products for use in publications and presentations and/or depiction of intelligence related products. Incorporates communications and visual media, responsible for developing and coordinating the following (but not limited to): design, visual, and electronic media products; implementing a comprehensive visual information program in support of intelligence related topics on behalf of OI and the CBP Intelligence Enterprise (IE); and develops and implements state-of-the-art visual information products to convey intended message to both internal and external customers. Ensuring clear communication and completion of visual products. Anticipates potential problems and develops more effective ways to complete the project. Provides guidance for the proper implementation of digital and multimedia policies and strategies. Encourages and engages in the development of innovative ideas to enhance organizational efficiency, effectiveness, and productivity. Provides products and services that are professional, accurate, timely, objective, fact-based, and balanced. Using a variety of technical equipment for graphic art production, visual information design, publication design, SharePoint design, and printing, employee completes handouts, charts, graphs, digital photographs, and web pages for display or reproduction purposes. Interfacing daily with senior leaders for disseminating management and organizational concepts related to OI programs. Provides recommendations to leadership based on the evaluation of communication and engagement activities. Updating SharePoint pages for OI and the CBP IE. Works closely with web coordinator and senior specialists to assist as needed. Uses a wide range of expertise, design ability, and communication skills along with their understanding of OI in the execution of designing and producing internal and external informational materials for SharePoint, Web and for print using CBP guidelines. Works closely with content providers and subject matter experts, as needed, to obtain content, graphics, or images, review raw content, recommend text modification, help determine the most appropriate methods for highlighting/enhancing the essence of the subject matter, and offer alternatives that support and achieve desired layouts and designs. Conceiving and producing a high volume of interrelated publications, and visual publications which are often designed as sequential or unified projects, such as a series of briefing presentation or exhibits with transitional subject matter or an exhibit with corresponding brochure. Helps determine the theme, message, design, format, and size of projects based on the complexity of the subject matter to be conveyed, availability of resources and material and support personnel, and the interest levels of the intended audience. Incumbent uses background and familiarity with all CBP regulations and copyright laws for presenting information and photos online.

Requirements

Qualifications

Basic Requirement: You must provide supporting documentation in your application to show you meet the basic requirement below: A. Undergraduate and Graduate degree with a major study in one of the following: commercial art, fine arts, art history, industrial design, architecture, drafting, interior design, photography, visual communication, or other fields related to the position. Some positions may also require subject-matter knowledge of medicine, science, or technical equipment. Advanced training in a vocational school, technical institute, or art institute above the high school level in one of the fields listed above is creditable as general experience on a month-for-month basis. OR B. Experience in the actual type of work for which application is made. Unpaid experience is creditable, provided the work done was of a quality level and demonstrated the ability required for the position. This includes planning the preparation and use of photographs, illustrations, drawings, and other art work, charts, diagrams, dioramas, maps, slides, overlays, and other kinds of visual material for use in communicating information through visual means. You qualify for this position if you meet the basic requirement listed above and possess the experience or substitution of education, if applicable, as described below: Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing visual information services and content in support of strategic communication efforts. Developing original designs, concepts and visual styles for publications, exhibits, presentations, and websites using various software design programs (e.g., Adobe Creative Suite, Microsoft Office Suite, and SharePoint) to elicit and deliver the intended message for multiple audiences or reduces the cost of production, installation, or maintenance of the visual product. Working with content providers and subject matter experts, as needed, to obtain content, graphics, or images to support layout and design. Collaborating with customers to obtain requirements, and subject matter experts to obtain approvals for external publications, or branded merchandise prior to printing, purchasing, or uploading to the web and/or sending electronically. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution: Successfully completed 3 full years of progressively higher level graduate education leading to a degree from an accredited college or university, a degree doctoral degree and or LL.M., if related, that demonstrates the skills necessary to do the work. I understand that I am required to submit proof of my educational claim. Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. More information on this qualification standard is located here. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/06/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Intelligence Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]