The Program Analyst functions as a Patient Safety Specialist for the Southeast Louisiana Veterans Healthcare System (SLVHCS). The position is assigned to the Patient Safety Section of the Executive Office. The employee works closely with, and provides operational, analytical, and evaluative support to the Facility Patient Safety Program Manager and other key staff in addressing the challenges of patent safety.

Duties

Assists in the planning of activities of the Patient Safety Program as assigned, ensuring compliance with legal and regulatory requirements and to meet patients' needs. Revises or reviews policies, procedures, Patient Safety objectives, and health care system design to eliminate work problems or barriers to mission accomplishment as directed. Program Analyst participates in the review of system/processes for the Patient Safety Program to make certain that the Patient Safety Program requirements are met and validated and that the qualities of operations are maintained and or improved. Under the direction of the Patient Safety Manager (PSM), Program Analyst conducts investigations of issues or problems that have a potential negative major effect/impact on the Health Care System. Conducts incident reviews and gathers information from clinical and administrative records and conducts interviews of staff. He/she analyzes data, written responses, reports, and records to prepare information required by the PSM. Facilitates teams designed to determine root cause(s) and recommends actions, procedures, changes in policy, etc. that are designed to help prevent the recurrence of similar events, improve effectiveness, efficiency, and/or productivity of one or more services or functions. The Program Analyst attends assigned meetings as a representative of the Patient Safety Program, with-in the Southeast Louisiana Veterans Healthcare System, that includes Service Chiefs and the facility's service staff. He/she establishes, develops, and maintains effective working relationships with all levels of management throughout the medical center, will represent the medical center as a Patient Safety expert, and help maintain liaison with customers. He/she meets with patients, service staff, and accrediting agency officials, as directed, to explain Patient Safety policy and procedures to help resolve problems as they arise. The Program Analyst participates in special projects: and initiatives and performs special assignments as directed by the PSM. He/she identifies the need for and recommends special projects with milestones and goals, determines appropriate recommendations for unresolved problems and performs follow-up, develops and delivers briefings and presentations as requested by the PSM for the Director, the Chief of Staff, and/or Service Chiefs, and is responsible for providing education on the subject of Patient Safety to physicians, residents, nurses, pharmacists, dieticians, and other clerical/clinical staff. The Program Analyst is responsible for assisting the coordination, implementation, and ongoing management of the Patient Safety Data Entry (SPOT software package for the capture and data validation at the Southeast Louisiana Veterans Healthcare System. The Patient Safety Specialist will apply expert knowledge of the medical center's VISTA (DHCP) computer programs, National Center for Patient Safety (NCPS) SPOT software, including the Joint Patient Safety Reporting system (JPSR). The Program Analyst uses knowledge of analytical and evaluative methods plus a thorough understanding of how regulatory programs are administered to select and apply appropriate program evaluation and measurement techniques in determining the extent of compliance with rules and regulations issued by the VA and NCPS in measuring and evaluating the Patient Safety program accomplishments. The Program Analyst independently works with National Patient Safety officials, VISN officials, local management, and hospital staff to perform the following work associated with the Patient Safety Program: Work Schedule: Monday- Friday (7:30am-4:00pm); subject to change based on the needs of the Facility. Telework: This position is authorized for telework but has not been authorized as virtual or remote (i.e., the must be able to work at the location the position is being announced for). VA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Patient Safety Specialist)/PD075870 Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your specialized experience described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to perform the duties as a Program Analyst (Patent Safety Specialist). Qualifying Specialize experience includes: navigating, managing, and entering data into multiple reporting systems including the JPSR incident reporting system, the WebSPOT data management system, the NCPS Alerts and Recalls System, retrieving information from multiple data sources including IPEC, VSSC, Power BI, managing, entering data, and developing reports in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Microsoft Teams and facilitating inter professional performance improvement teams/projects including RCAs, HFMEAs, and PSATs. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ Education: successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. ~OR~ Combination: Combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only graduate education (in excess of the first two years or 36 semester hours) may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies for this position: Administration and ManagementAnalytical ReasoningComputer SkillsOral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required to include walking, standing, bending, stooping, lifting, and/or carrying of light to moderate weight notebooks, manuals, files, supplies, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualification on education.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address New Orleans VA Medical Center 2400 Canal Street New Orleans, LA 70119 US
• Name: Aleatrice Thomas
• Phone: 769-226-0441
• Email: [email protected]